Provides depot-based deskside and endpoint support, including hardware imaging, break/fix repairs, inventory management, logistics, shipping, deployment, troubleshooting, and process documentation. Uses ServiceNow and Microsoft 365 tools to manage workflows and tickets. Trains new employees, coordinates with technical and asset management teams, supports parts ordering and receiving, and recommends process improvements. Requires lifting up to 50 pounds, a valid driver’s license, U.S. citizenship, and travel up to 10%.

Lead and scale the sales organization to drive revenue growth, market share, and enterprise managed-services deals. Define strategy, KPIs, forecasting, and AI-driven sales processes. Build executive client relationships, oversee complex negotiations, partner with Delivery and Marketing, and champion CRM/AI tools to improve pipeline, forecasting, and client retention.