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Lead client relationships for SaaS products, drive adoption and renewals, coordinate implementations and internal teams, define success metrics, manage project scope, budgeting and reporting, ensure data integrity and CSAT, and use SaaS tools (Microsoft 365, Teams, Jira) to deliver outcomes.

Own full-cycle B2B sales for Channel Engagement solutions: prospect, qualify, present, negotiate, close, and transition clients. Maintain CRM, track market intelligence, forecast, and collaborate with Account Management, Customer Success, and Solution Design teams. Travel for client meetings and events.

Entry-level software engineer supporting development and maintenance of web applications and services. Works with senior engineers, uses AI-assisted coding tools, participates in code reviews and Agile ceremonies, assists incident response and root-cause analysis, and gains exposure to cloud platforms, databases, and secure coding practices.

Lead technical strategy and architecture for client systems, manage and mentor development teams, oversee budgets and delivery, drive cross-functional collaboration, evaluate AI-assisted development, and ensure security and compliance (PCI, SOC 2).

Provide functional support for financial systems: monitor support inbox, reconcile daily/monthly system data, investigate production issues, train and support users, prepare reports/metrics, test and document changes, maintain system and end-user documentation, and recommend process/system improvements.