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Leads and develops the Business Analyst team, establishes embedded BA practices and standards, partners with senior stakeholders, and drives strategic transformation. The role oversees coaching, career development, stakeholder engagement, and collaboration with Quality Assurance and technology teams to improve analysis and solution development.

Leads enterprise end-user technology support and IT operations, including service management, team development, incident and change processes, IT asset and SaaS lifecycle management, vendor coordination, automation, and continuous improvement. Serves as a senior escalation point across infrastructure, security, applications, facilities, finance, procurement, and business stakeholders while ensuring reliable, secure, and measurable technology services.

Handles inbound phone, email, and written inquiries from life insurance and annuity customers. Resolves policy questions, processes account updates and financial transactions, explains coverage and options, documents interactions, and collaborates internally on complex issues. The role requires accuracy, empathy, regulatory compliance, multitasking across systems, schedule reliability, and participation in product and process training.

The Associate General Counsel advises executives on legal strategy, regulatory compliance, governance, contracts, disputes, investigations, and enterprise risk. Responsibilities include drafting and negotiating agreements, overseeing outside counsel and invoices, guiding regulatory matters, developing legal frameworks and controls, monitoring legal trends, and mentoring attorneys. The role is onsite in Kansas City and requires extensive legal experience, an active license, and strong executive advisory capabilities.

Processes life and annuity insurance applications, indexes data in multiple workflow systems, reviews applications for policy issuance, communicates with agents and internal departments, handles inquiries, and supports reporting, quality reviews, testing, and special projects.

Handles inbound calls, emails, and written inquiries from life insurance and annuity customers. Processes policy updates, transactions, and service requests; researches coverage details; documents interactions; resolves issues collaboratively; and meets quality, productivity, compliance, and schedule standards. The role requires professional Spanish, strong communication, attention to detail, computer proficiency, and comfort working in an in-office contact center.

Leads quarterly life and annuity valuation and financial reporting under GAAP and statutory standards. Manages actuarial associates, oversees Prophet 360 models, validates reserves and assumptions, supports audit readiness, monitors LDTI and regulatory changes, and drives model governance, automation, experience studies, and methodology documentation.

Perform financial, operational, and compliance audits; evaluate internal controls; conduct risk assessments; analyze data; prepare audit documentation and reports; support external auditors; validate business processes and financial information; and identify compliance risks and operational efficiencies. The role requires collaboration with management, strong research and analytical skills, accounting knowledge, and the ability to manage competing priorities independently.

Manages sales quality for life insurance and annuity distribution by monitoring quality indicators, defining review standards, investigating root causes, developing producer training, and coordinating compliance improvements. Partners with Distribution on persistency, placement, conservation, and corrective action plans. Creates training content and cadence, analyzes sales data, and escalates conduct, suitability, and regulatory concerns.

Lead actuarial model development and governance for life and annuity products using Prophet 360. Responsibilities include financial reporting, cash flow testing, principles-based reserving, ALM, ERM, assumption setting, experience studies, regulatory analysis, validation, process automation, and mentoring actuarial associates or interns. The role collaborates with Finance, Risk, and IT and is fully in-office in Kansas City, Missouri.