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Manages the foreclosure department, including daily operations, workload allocation, employee hiring, training, coaching, performance reviews, quality oversight, and issue resolution. Supports complex foreclosure cases, reviews departmental correspondence, monitors foreclosure attorneys and clerical staff, standardizes procedures, and responds to internal and external quality reviews. The role directly supervises employees and ensures compliance with company policies and applicable laws.

Reviews defaulted loans and acquired properties to recommend disposition strategies, charge-offs, and loss-mitigation actions. Analyzes property risks, claims data, financial outcomes, and high-risk circumstances; develops chronologies and written recommendations; presents decisions to leadership and investors; updates systems of record; and coordinates execution with internal default departments.

Coordinates culture, employee engagement, recognition, office administration, events, and operational projects across multiple call center locations. Manages vendors, inventory, workplace logistics, budgets, purchasing reconciliation, communications, and event execution. Partners with Sales Leadership, Human Resources, and cross-functional teams to deliver consistent employee experiences, resolve operational issues, and support workplace initiatives. The role requires on-site presence, occasional nontraditional hours, and occasional overnight travel.

Leads subservicing client relationships, contractual deliverables, reporting, billing, compliance responses, and escalated issue resolution. Oversees outsourced vendor portfolios, investor relationships, audits, and executive reporting while ensuring mortgage servicing requirements are met. Reviews contracts and fee schedules with Legal, manages remote staff, presents portfolio performance to leadership, and drives process improvements. Requires deep mortgage servicing expertise, including FHA, VA, USDA, GSE, investor reporting, compliance, and Loan Serv systems.

The program trains college graduates to become licensed Loan Advisors, enhancing their sales skills and providing certifications necessary for the mortgage industry.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Entry-level sales development program for college graduates pursuing a licensed Loan Advisor career in mortgage lending. Participants complete soft-skills and sales training, networking, feedback, and mortgage software development while preparing for the NMLS S.A.F.E. Act Federal and state licensing exams. Responsibilities include customer service, rapport building, negotiation, KPI ownership, deadline management, and achievement of sales objectives. The role is hybrid, requires attendance and punctuality, and transitions successful participants into a mortgage sales career.

Two-part sales development program for college graduates to become licensed Loan Advisors. Participants receive sales and soft-skills training, prepare for and must pass the NMLS S.A.F.E. exam, learn mortgage industry tools and KPIs, deliver customer service, and transition into sales roles at Freedom Mortgage while meeting attendance, performance, and compliance expectations.

An entry-level, hybrid sales training program for recent college graduates to become licensed Loan Advisors. Participants complete S.A.F.E. licensing, receive sales and soft-skills training, develop rapport-building and negotiation techniques, meet KPIs in a metric-driven environment, provide excellent customer service, and transition into a sales role at Freedom Mortgage.

A launch program for college graduates to become licensed Loan Advisors by completing NMLS S.A.F.E. licensing, sales and soft-skills training, KPI-driven coaching, networking, and hands-on mortgage sales experience. Hybrid role focused on performance, customer service, and transitioning into a sales career with commission eligibility and benefits.