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Partner with leaders across Operations, Revenue, Finance, and Accounting on employee relations, performance management, talent planning, organizational change, and workforce needs. Coach managers through sensitive situations, support performance and development cycles, analyze people data, and collaborate with Talent Acquisition and Talent Operations. The role is primarily onsite in Irving, Texas, with potential hybrid flexibility after the initial onboarding period.

Drive new business growth among hospitals and acute care clients by managing the full sales cycle, including prospecting, outreach, demos, negotiations, and closing. Build relationships with hospital executives, maintain Salesforce pipeline records, use data to identify opportunities, meet revenue and conversion targets, and partner with internal teams on client onboarding and transition to Account Management.

Own the end-to-end experience for healthcare professionals using ShiftKey’s marketplace, from discovering and accepting shifts through retention and repeat engagement. Define and report Professional Lifetime Value, develop retention strategies, improve reputation and discoverability, clarify earnings, and connect product decisions to unit economics. Partner closely with the facility-side product manager, finance, leadership, and distributed delivery teams.

The Business Development Representative initiates outbound calls, qualifies clients, sets demo meetings, and collaborates with sales teams to drive business opportunities.

Own and evolve ShiftKey's AI infrastructure: production retrieval/indexing, agentic platforms on AWS, graph-based multi-hop retrieval design, platform APIs, reference agents, and cost/observability guardrails for regulated (HIPAA) workflows.