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The Manager of Customer Success will lead, mentor, and develop a team while executing customer retention and satisfaction initiatives, leveraging data-driven strategies for growth.

Manage the full customer lifecycle for mid-market SaaS accounts, including implementation, adoption, success planning, renewals, forecasting, and expansion. Partner with engineering leaders and executive stakeholders to align DX solutions with business goals, drive high-value use cases, and integrate platform insights into workflows. Track account metrics, identify renewal risks, lead strategic customer discussions, and collaborate cross-functionally to improve customer outcomes.

Lead strategic enterprise customers in realizing value from Atlassian products through trusted-advisor engagements, success plans, adoption strategies, risk mitigation, QBRs, cross-functional collaboration, and expansion of Atlassian solutions.

The role involves supporting Customer Success operations by executing tasks, providing end-user support, and proposing process improvements within a fast-paced environment.

Own onboarding, implementation, training, and ongoing success for fintech clients using AI-driven underwriting and decisioning solutions. Manage a book of business, build relationships, lead client meetings, resolve workflow and integration issues, monitor success metrics, identify expansion opportunities, and communicate customer feedback internally. The role requires expertise in financial services, underwriting, credit risk, lending workflows, AI applications, CRM systems, and customer success operations.

Own a book of business to drive retention and expansion: build stakeholder relationships, deliver strategic reviews and proactive support, triage and coordinate solutions with internal teams, and identify growth opportunities using customer success tools and market insights.

Lead issuer activation and expansion for Corporate Solutions in Europe: manage end-to-end activation programs, support GTM, drive adoption and revenue, coordinate cross-functional teams, surface client insights, and champion lifecycle and implementation improvements.

Lead customer engagement for priority accounts, driving adoption and value of Mastercard Services products. Identify expansion opportunities, translate technical capabilities into customer-centric solutions, develop scalable playbooks and training, and collect feedback to improve products. Collaborate with sales, product, technical and delivery teams to ensure program readiness and measurable customer outcomes.

Supports global Technical Success business operations by managing operating cadences, resource and capacity planning, business reviews, annual planning, KPIs, dashboards, scorecards, and performance reporting. Partners with leaders across regions to improve execution and decision-making, while identifying AI and automation opportunities to increase productivity, streamline workflows, and scale operations.

Assist in projects related to MES applications, optimize system setups, provide training, implement software improvements, and maintain business process integrity.

Manage a portfolio of 20–30 strategic enterprise customers across the Benelux region. Build success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate renewal risks, and support retention and expansion. Develop executive relationships across HR, IT, Finance, Procurement, and leadership teams while collaborating cross-functionally with Sales, Product, Engineering, Professional Services, and Support. Use customer data, AI, and automation to improve outcomes and productivity.

Executes scaled digital customer success motions, researches customer situations and risk signals, drives adoption and outcomes, supports renewals and forecasting, manages shared inbox inquiries, and maintains Gainsight records. Partners with Sales, Renewals, Support, and Services while contributing to digital customer success programs and process improvements. The role is non-quota-carrying and focuses on retention, risk reduction, customer satisfaction, and value realization.

Owns the success strategy for a portfolio of complex B2B SaaS customers. Responsibilities include developing success and account plans, leading executive reviews and adoption workshops, analyzing customer health and usage data, managing risks, supporting renewals and expansions, and demonstrating measurable business value. The role partners with Account Management, Product, Engineering, Services, and Support while building relationships across customer functions and using AI-driven customer intelligence tools.

Own a small portfolio of strategic enterprise B2B SaaS customers, building executive relationships, leading business reviews, developing account plans, driving retention and expansion, managing escalations, and coordinating internal teams. The role also brings customer feedback into product discussions, shapes the enterprise customer experience, and coaches peers through complex situations. It is an individual contributor position with occasional travel to customer meetings.

Support a diverse customer portfolio through structured engagement sessions, proactive outreach, and value-focused conversations. Identify adoption risks and expansion opportunities using customer insights, analytics, and usage patterns. Collaborate with Sales, Renewals, Support, and Product teams to resolve issues, improve customer alignment, and support retention and revenue outcomes. Manage queues, tickets, CTAs, documentation, and data hygiene while helping refine scalable customer success processes and playbooks.

Serve as the primary post-sales advisor for North American industrial customers, driving onboarding, adoption, retention, and expansion of Dragos Platform, WorldView, and services. Own success plans, business reviews, account health and churn risk, maintain SFDC, and collaborate with sales, TAMs, services, intelligence, and support to ensure measurable customer outcomes.

Own post-sale customer relationships: lead onboarding, drive product adoption and AI-driven automation, manage renewals and expansions, advocate customer needs cross-functionally, conduct business reviews, and travel to build high-impact relationships.

Manage customer success initiatives, serve as a strategic advisor, mitigate risks, and drive revenue through customer engagement with MongoDB's services.

Manage enterprise customer relationships as a trusted advisor, driving renewals, retention, product adoption, advocacy, and expansion. Build success plans, analyze product usage, conduct business reviews, provide training and nontechnical support, coordinate internal teams, manage escalations, and transition customers from onboarding. Partner with Account Executives on commercial alignment, mentor junior colleagues, and periodically visit customers, including potential international travel.

Manages enterprise customer relationships, serving as a trusted advisor and primary contact. Partners with Account Executives to drive renewals, retention, adoption, expansion, and advocacy. Builds success plans, analyzes product usage, provides strategic guidance and training, coordinates support across internal teams, handles escalations, transitions customers from onboarding, and mentors junior colleagues. The role involves complex account management, executive business reviews, customer feedback, and likely onsite international travel.

Manage enterprise customer relationships, serving as a trusted advisor and primary point of contact. Drive renewals, retention, product adoption, customer advocacy, and expansion opportunities through success planning, usage analysis, training, business reviews, and strategic guidance. Coordinate with support, onboarding, industry solutions, and deliverability teams to resolve issues and ensure customer value. Manage escalations, advocate for product improvements, mentor junior colleagues, and periodically visit customers, including potential international travel.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, provide strategic guidance and training, coordinate technical and onboarding support, handle escalations, identify upsell opportunities, synthesize product feedback, and mentor junior colleagues. The role involves complex account management with high-value enterprise clients and likely onsite customer engagement with potential international travel.

Manage a high-volume SMB and self-service customer portfolio through onboarding, adoption, value realization, renewals, and expansion. Build scalable enablement programs, monitor customer health and usage, automate health scoring and renewal triggers, identify retention and conversion opportunities, and partner with Sales, Product, Support, and Marketing. Track program KPIs, analyze performance, advocate for customers, and help develop Hiya’s scaled customer success strategy.

Leads PagerDuty’s Santiago office and Chile operations, overseeing Customer Success, Support, and Professional Services while coordinating resident cross-functional teams. Owns site operations, employee experience, compliance, budget, culture, hiring, retention, and executive reporting. Partners with global leaders to align local execution, improve customer outcomes, and resolve cross-functional issues. Represents PagerDuty with Chilean government, industry, vendor, and community stakeholders.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.