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Leads EMEA Customer Success Architects responsible for enterprise adoption of Atlassian Cloud Platform, Strategy Collection, and AI solutions. Develops global technical adoption strategies, launches scalable programs and best practices, oversees implementation governance, and serves as executive sponsor for key accounts. Manages and develops a high-performing team while partnering with Sales, Product, Customer Success, and Engineering to improve customer outcomes, satisfaction, and operational efficiency.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Manage regional B2B customer success for Mastercard Services products by driving customer engagement, value realization, retention, growth, and product adoption. Partner with sales, account management, product, technical, and delivery teams; identify expansion opportunities; assess business cases; create training and customer-facing playbooks; translate technical capabilities into solutions; analyze customer metrics; and communicate feedback to improve products and customer outcomes.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Owns value realization, adoption, retention, renewal readiness, and expansion strategy for a portfolio of primarily law firm customers. Builds impact plans, leads business value reviews, develops champion networks, coordinates cross-functional adoption programs, and translates customer insights into measurable outcomes. The role requires trusted stakeholder management, data-driven health monitoring, value communication, and collaboration with account, product, support, engineering, training, channel, and marketing teams.

Manage a portfolio of high-value B2B SaaS accounts in Mexico, serving as a strategic advisor to IT executives. Drive onboarding, adoption, retention, customer health, executive business reviews, and expansion opportunities. Develop success plans, mitigate churn risks, handle escalations, advocate for product improvements, and advise customers on IT infrastructure, identity, access management, and security best practices. Collaborate cross-functionally with Sales, Support, Product, Engineering, and Professional Services.

Leads Mastercard’s digital customer success model, operationalizing scalable customer journeys across onboarding, adoption, value realization, retention, expansion readiness, and advocacy. Develops repeatable programs, playbooks, tooling, and reporting while partnering with Product, Analytics, Technology, Enablement, Sales, and regional Customer Success teams. Uses customer insights, usage data, automation, and analytics to improve outcomes, support change adoption, and drive consistent execution across large customer portfolios.

Manage enterprise customer portfolios by implementing and optimizing monday.com workflows, AI capabilities, automations, and governance practices. Serve as a trusted technical advisor to senior stakeholders, lead platform audits and architecture reviews, demonstrate business value, drive adoption, manage renewals and ARR growth, and mitigate churn risks. Gather customer feedback for product and engineering teams while delivering hands-on technical enablement and strategic account planning.

Manage enterprise customer success for monday.com by implementing and optimizing workflows, AI capabilities, and automations. Serve as a trusted technical advisor to senior stakeholders, lead architecture reviews and governance initiatives, demonstrate business value, drive adoption and renewals, identify churn risks, and communicate customer feedback to product and engineering teams. The role requires hands-on SaaS configuration, strategic account planning, analytical problem-solving, and strong stakeholder communication.

Oversee a portfolio of federal customers, driving adoption, product usage, technical health, and business outcomes from ServiceNow investments. Provide prescriptive guidance, coordinate internal teams, develop success plays and customer use cases, resolve escalations, and identify new projects. Mentor junior team members, support recruiting, contribute to best-practice development, and help customers integrate AI into workflows and decision-making.

Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.

Manage high-volume inbound and outbound customer engagements for SMB accounts, leading consultative retention, contract, pricing, and objection-handling conversations. Diagnose customer needs, use account data to drive decisions, document interactions accurately, and collaborate with Sales, Support, Product, and Finance. The role focuses on customer outcomes, retention, platform adoption, escalation support, and surfacing customer and competitive insights.

Build consultative relationships with Preqin clients, advise on private markets data and workflows, and drive product adoption and retention. Partner with Client Engagement, Sales, Product, Data, and Engineering to resolve issues, identify growth opportunities, surface client feedback, and improve the overall client experience. Use client usage insights to identify adoption opportunities, churn risks, and workflow improvements.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage an enterprise customer portfolio for Smartly.io’s social advertising platform. Drive adoption, retention, renewals, expansion, and advocacy by serving as the main customer contact, providing platform expertise and consultative guidance, solving business challenges, and translating customer feedback into sales and product improvements. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, Engineering, and advertising platform partners.

Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and coordinating resources to drive adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, coach customers on platform best practices, and mobilize cross-functional teams. Apply banking, regulatory, cybersecurity, AI governance, and transformation expertise while engaging stakeholders from practitioners through C-level executives.

Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and driving adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, and coordinate cross-functional ServiceNow teams and partners. Apply banking, regulatory, cybersecurity, AI governance, and enterprise platform expertise to guide transformation and strengthen customer relationships.

Serve as the primary client contact for ALIS users, resolving questions and complex platform issues, supporting adoption, documenting tickets, troubleshooting integrations, and escalating appropriately. Build trusted client relationships, identify recurring issues, contribute to documentation and knowledge sharing, participate in on-call coverage, and manage projects within the area of expertise. The role supports retention, client satisfaction, and effective use of the platform.

Own revenue enablement for Enterprise and Strategic sales teams by designing coaching programs, playbooks, certifications, battlecards, and live training. Reinforce MEDDPICC and improve discovery, executive alignment, negotiation, objection handling, and expansion selling. Analyze call recordings and performance metrics, coordinate the enablement calendar, and collaborate with Product Marketing, Product, Finance, RevOps, and Engineering to support product launches and field execution.

Leads Customer Success revenue operations, including renewal forecasting, retention and expansion planning, customer health analytics, capacity planning, performance management, reporting, and process optimization. Partners with Customer Success, Finance, Revenue Operations, IT, and other teams to standardize operating models, improve data accuracy, and drive revenue effectiveness across the post-sales organization.

Manage a high-volume portfolio of Datadog customers by building strategic relationships, driving product adoption, supporting retention, identifying renewal risks and expansion opportunities, and addressing customer requests. Advise customers on effective product usage, negotiate upsell and cross-sell contracts, and collaborate with support, product, finance, and legal teams. Turkish fluency and at least one year of customer-facing account experience are required.

Manage enterprise customer success for Samsara’s Connected Operations Cloud, helping organizations use IoT-enabled products to improve safety, efficiency, and sustainability. The provided description contains no detailed responsibilities or qualification requirements.

Manage customer relationships across the DACH region by leading onboarding, driving product adoption, identifying renewal risks, and developing upsell and cross-sell opportunities. Partner with Sales, Support, Product, Finance, and Legal to deliver customer value. Advise customers on effective product usage, negotiate contract terms, address pricing objections, and promote long-term retention and growth.