Top Tech Jobs & Startup Jobs

Manage a portfolio of European customers, driving onboarding, platform adoption, value realization, retention, renewals, and expansion. Build trusted customer relationships, monitor usage and success metrics, coordinate release readiness, resolve complex issues cross-functionally, and represent the customer internally. Develop knowledge of customer objectives and identify upsell and cross-sell opportunities with Sales. The role requires GIS or remote sensing knowledge and supports government and defense customers.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage a large portfolio of MongoDB customers through scalable onboarding, adoption, retention, revenue realization, and advocacy strategies. Use product telemetry, health signals, campaigns, webinars, and data-driven insights to guide customer outcomes. Forecast retention and revenue, maintain account data, identify expansion opportunities, and collaborate with Sales, Product, Services, Support, and Training teams. Help shape scalable customer success programs and provide technical and business guidance.

Manages a portfolio of automotive dealer clients, focusing on retention, churn mitigation, revenue growth, upselling, and cross-selling Cox Automotive solutions. The role analyzes account performance, ROI, marketing trends, and customer data; leads virtual business reviews; develops growth strategies; supports onboarding; resolves client issues; manages Salesforce records and sales pipelines; and coordinates with internal teams to deliver successful client outcomes.

Manages a portfolio of automotive dealer clients by driving retention, revenue growth, cross-selling, and churn reduction. Responsibilities include sales forecasting, account performance analysis, virtual business reviews, ROI consulting, solution implementation support, issue routing, and Salesforce account management. The role develops marketing and advertising strategies, identifies upsell opportunities, provides dealer insights, and coordinates with internal teams to achieve revenue and customer success targets.

Manages a portfolio of automotive dealer clients across Cox Automotive products, focusing on retention, churn mitigation, revenue growth, upselling, and cross-selling. Responsibilities include sales forecasting, account performance analysis, virtual business reviews, marketing and ROI consulting, onboarding advocacy, issue routing, Salesforce administration, and revenue collection. The role requires automotive dealer relationship expertise, strong analytical and presentation skills, and proficiency with Salesforce and Microsoft Office.

Manages a portfolio of automotive dealer clients, focusing on retention, churn reduction, revenue growth, upselling, and cross-selling Cox Automotive products. Responsibilities include forecasting, account performance analysis, monthly business reviews, marketing and ROI consulting, onboarding advocacy, issue routing, Salesforce administration, and revenue collection. The role requires strong automotive dealer relationship management, sales, analytical, presentation, and digital marketing skills.

Manage a portfolio of SME customers in Vietnam by building relationships, driving product activation and adoption, identifying growth opportunities, increasing wallet share, and retaining accounts. The role involves customer education, proactive risk management, cross-functional collaboration, advocacy for customer needs, and improving customer success processes and experiences.

Provides enterprise-level post-deployment technical support to customers across Japan. Troubleshoots data protection, recovery, cloud, virtualization, networking, database, and SaaS issues; monitors customer environments; manages escalations; documents solutions; contributes to knowledge resources; partners with Engineering; mentors junior engineers; and supports customers in Japanese and English through rotating shifts.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, data-driven business reviews, process improvements, and partner success plans. Analyze payment operations, resolve recurring issues, influence product roadmaps, and build relationships with senior stakeholders. Collaborate with account management, product, technology, legal, compliance, and implementation teams to improve transfer success, reduce operational friction, and enable partner growth.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

The Customer Success Manager maximizes provider performance on Zocdoc by understanding their goals, upselling products, and driving overall success.

Manage onboarding, adoption, and ongoing success for customers using Mastercard credit risk analytics. Provide product demos and training, coach customers, drive adoption, monitor churn risk, partner with product, engineering, and sales to resolve complex issues and guide feature development, and support pre-sales activities.

Manages complex enterprise client accounts by building strategic relationships, executing account plans, supporting sales and product implementations, resolving issues, optimizing product utilization, and coordinating cross-functional teams. The role tracks opportunities, supports RFPs, presents to stakeholders, monitors client satisfaction, and identifies growth opportunities across Cox Automotive’s product portfolio. Up to 25% travel may be required.

Manages complex enterprise client accounts by building relationships, executing account strategies, optimizing product adoption, resolving issues, supporting sales opportunities, and coordinating implementations across business units. The role partners with sales and internal teams, supports RFI/RFP/RFQ responses, tracks opportunities and projects, presents to stakeholders, uses data for recommendations, and retains and grows existing business. Up to 25% travel may be required.

Leads regional customer success portfolio performance, ARR attainment, adoption, retention, and expansion. Manages account planning, risk reviews, customer feedback, onboarding standards, executive business reviews, and value realization. Mentors Technical CSMs, develops team enablement, coordinates cross-functional initiatives, standardizes secure network and architecture practices, and adapts customer strategies for regulated industries including healthcare and the public sector.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

Lead post-sales relationships for strategic enterprise customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Mentor and coach other CSEs, advocate for customers with support and product teams, prepare business reviews, document best practices, and resolve complex technical issues across customer infrastructures.

Manage high-volume inbound and outbound customer engagements to drive retention and long-term success. Lead consultative retention discussions, handle objections and pricing negotiations, diagnose customer needs, document interactions, use account data for decision-making, and collaborate with Sales, Support, Product, and Finance. The role requires strong communication, negotiation, prioritization, data interpretation, and real-time problem-solving skills.

Serve as a trusted post-sales technical advisor for strategic customers: drive Dynatrace deployment and adoption, troubleshoot complex integrations, provide training and coaching, advocate customer needs to support and product teams, conduct business reviews, and document best practices.

Manage a portfolio of SMB SaaS customers, driving platform adoption, enablement, engagement, retention, renewals, and expansion. Serve as a product expert, host webinars, assess account health and risk, coordinate strategic support escalations, respond to inquiries, and track customer data in Gainsight and Salesforce. Collaborate with Customer Success, Support, Sales, Marketing, Product, and Development teams. This hybrid Mexico City individual contributor role requires bilingual English and Spanish communication.

Leads overnight customer success and technical support operations for clinical projects. Provides escalations, mentoring, ticket auditing, SLA and quality monitoring, process improvements, and cross-functional coordination. Handles participant and clinician support, device and platform troubleshooting, compliance alerts, data collection, inventory orders, and ticket resolution. Also performs clinical research coordination activities, including virtual visits, data entry, query resolution, training, participant recruitment, and communication with clinical and sponsor teams.

The Customer Success Manager will support clients in improving their operations using the IoT platform by developing customized success plans and fostering long-term relationships.

Lead Customer Success Engineer who provides technical leadership for customer onboarding, escalations, solution architecture, and cross-functional collaboration to ensure product adoption and success.