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Lead regional Customer Success teams to drive satisfaction, retention, implementation efficiency, and account expansion. Oversee project delivery, mentor staff, collaborate across sales, marketing and R&D, and provide strategic recommendations to optimize performance and product-market fit.

Manage and grow april's key bank partnerships by onboarding partners, executing joint initiatives, and launching new offerings. Build partner management models, coordinate cross-functional teams, drive stakeholder engagement, and ensure successful deal execution and retention through strategic, product-centric partnership work.

Build and maintain client-facing and internal support tooling across frontend and backend. Implement scalable workflows, integrations, automation, and AI-powered features while ensuring security, reliability, and observability. Collaborate with Product, Support, Design, and Data teams, take end-to-end ownership, and improve architecture and developer experience.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

Drive customer adoption and success across pre-sales, onboarding, deployment, and renewals. Conduct technical discovery and demos, monitor integration and usage, identify churn risk, lead renewals and expansion, and build customer advocacy while collaborating with sales and applications engineering.

Manage post-sales activities for California government accounts, ensuring customer success and adoption of Box's services through relationships and product knowledge.

The Customer Success Manager will ensure satisfaction for California State and Local government accounts through onboarding, relationship management, adoption strategies, and acting as the customer's voice internally.

Serve as a strategic customer advisor for measurement products, analyze study and campaign data, drive product adoption, deliver consultative recommendations, and coordinate cross-functional teams to ensure successful measurement outcomes and customer growth.

Lead strategic customer success for enterprise tax, e-invoicing, and compliance clients. Build C‑suite relationships, drive adoption, retention, expansion, and measurable ROI while coordinating complex cross-functional engagements across finance, tax, accounting, treasury, and IT. Serve as customer advocate and product feedback conduit to Product and Engineering.

Manage a portfolio of strategic customers to drive retention, renewals, and expansion. Build executive relationships, deliver QBRs, execute account growth plans, track customer health in CRM, and collaborate cross-functionally to achieve customer outcomes and revenue targets.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Manage dealer relationships to maximize CDK product adoption, drive customer value, reduce churn, identify upsell opportunities with Sales, deliver training, produce client reports, and travel frequently to client sites.

Manage end-to-end delivery and post-delivery transitions for key wealth management clients, ensuring contractual SLAs/KPIs are met, coordinating cross-functional teams, supporting billing and contracts, communicating status/risks, and driving client retention and new service opportunities.

The Senior Manager leads a team of Customer Success Managers focusing on revenue growth, customer retention, and effective engagement strategies. Responsibilities include coaching, managing renewals, ensuring success plans align with customer value, and driving team performance through data insights and proactive interventions.

Manage enterprise customer relationships post-sale, onboard and migrate customers to a new AI-powered platform, train users, conduct needs analyses, identify upsell opportunities, advocate for customers, and feed product insights back to the product team while improving CS playbooks and processes.

Manage and grow relationships with maritime clients, drive onboarding and adoption of vessel tracking and port analytics, surface usage insights, mitigate churn risks, support renewals and expansions, and coordinate feedback with Product and Engineering while maintaining records in Salesforce.

Support customer success team by ensuring CRM data quality, managing renewals and retention, tracking financial KPIs, qualifying routine requests, onboarding customers, and liaising with internal teams to improve product value and customer satisfaction.

Drive Australian renewals and cash collection by managing a book of business, meeting renewal and CSAT targets, investigating and resolving customer issues, identifying upsell/upgrade opportunities, maintaining CRM and pipeline reporting, and collaborating cross-functionally with accounting, corpsec, product, and data teams to improve processes and customer experience.

Own post-sales journey for strategic enterprise accounts: build relationships, prevent churn, expand product adoption, deliver product walkthroughs, drive cross-functional solutions, and create Customer Success playbooks and metrics as the team scales.

The Associate Customer Success Manager engages with customers to drive adoption, ensure value realization, and foster growth through structured guidance and collaboration with internal teams.

Own partner onboarding and launch success: validate launch assets, manage timelines, train ambassadors, run activation sessions, monitor cohort performance, and drive enrollment, engagement, retention, and partner relationships through cross-functional coordination.

As a Renewals Specialist, you will manage customer accounts for support contracts, engaging with clients to ensure timely renewals, utilizing Salesforce for tracking, and collaborating with internal teams to enhance customer experience and retention rates.

Serve as primary benefits contact for clients, manage renewals, enrollments, employee inquiries, and benefits implementations; host info sessions, troubleshoot carrier issues, maintain documentation, meet SLAs, and collaborate cross-functionally to ensure smooth go-lives.

Serve as primary contact for PEO clients, resolving payroll, tax, and benefits issues; audit payroll data and invoices; collaborate with ops and engineering; support open enrollment and EOR payroll processing.

Manage customer success and digital marketing activities: onboard and retain customers, run email and paid social campaigns (ActiveCampaign, Meta), monitor analytics (GA4), provide insights and reports, respond to customer inquiries, and optimize processes to drive engagement and growth.