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Graduate Programme Customer Success coordinators own client portfolios, manage onboarding, drive product adoption and retention, prepare insight decks, run training, identify and mitigate renewal risks, build strong client relationships, and collaborate cross-functionally while leveraging data (Excel) and generative AI tools to increase efficiency.

As a Customer Success Coordinator, you'll support the team, manage customer onboarding, track account metrics, and build relationships while providing excellent service.

Manage a portfolio of mid-size SaaS customers to drive adoption, retention, renewals, and expansion. Translate data into ROI stories, identify growth or risk signals, build strategic account plans, and relay customer feedback to product teams.

Join Fospha's early-careers Centre of Excellence to support customer onboarding, deliver training and insight meetings, track customer health, build stakeholder relationships, and use AI tools to generate insights. You'll manage projects, provide ongoing customer support, and continuously improve processes while developing commercial, data, and customer success skills.

Own a portfolio of accounts through onboarding to go‑live, configure and troubleshoot client setups, query client data using SQL, drive adoption and renewals, collaborate cross‑functionally, and use Gen AI tools to improve workflows.

The Marketing Science Lead will provide client support, design marketing models, and create technical collateral while facilitating communication between clients and internal teams.

The Marketing Science Lead will support customer success by operationalizing advanced modeling, conducting incrementality tests, and improving data literacy across teams.

Design, build and maintain end-to-end full‑stack features: responsive React/Next frontends, Python microservices, and APIs (REST/GraphQL). Contribute to system design, infrastructure, testing, monitoring, and collaborate with product, design, and AI agents to deliver reliable, high‑quality production software.