Top Tech Jobs & Startup Jobs

Design, build, and maintain low-code/no-code GTM automation: visual workflows for outbound and lifecycle motions, data enrichment, CRM customization, outreach sequencing, tool integrations, monitoring, and enablement to improve revenue efficiency.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

Ensure end-to-end quality across customer care and operations through regular audits, defect identification, root cause analysis, coaching, reporting on KPIs, and continuous process improvement to meet SLAs and client requirements.