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Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

Ensure end-to-end quality across customer care and operations through regular audits, defect identification, root cause analysis, coaching, reporting on KPIs, and continuous process improvement to meet SLAs and client requirements.

The HRO Processing Assistant II ensures accurate information delivery, prioritizes tasks, maintains quality standards, and collaborates with team leads to resolve issues efficiently.

The T2 Associate ensures timely and accurate information delivery, identifies process improvements, resolves participant issues, and maintains quality standards while prioritizing work and adhering to SOPs.

The Full Stack Developer will design, develop, and support cloud-native applications using AWS, Angular, and Node.js. Responsibilities include building secure APIs, managing databases, and implementing CI/CD pipelines.

Develop and maintain web applications using C#.net core and various JavaScript libraries. Design interfaces, troubleshoot issues, ensure best practices, and manage AGILE project updates.

The IT Developer Analyst II designs, develops, and maintains web applications using ASP.NET MVC and Angular, focusing on strong code quality and collaboration with teams to implement technical solutions.

The Lead Programmer Analyst leads the programming and testing of batch systems, ensuring stability and excellence while mentoring team members.

The Benefits Operations Administrator processes client benefit plans, ensures SLA compliance, and collaborates with various teams to resolve participant inquiries while adhering to procedures and maintaining documentation accuracy.

Lead and execute system testing and QA activities: create test plans/cases, perform system and production validation, analyze defects, mentor junior staff, liaise with clients and vendors, and ensure test coverage aligns with business requirements in the Health & Welfare benefits domain.