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The Benefits Operations Administrator processes client benefit plans, ensuring accuracy and adherence to SLAs, while collaborating with teams to resolve inquiries and maintain documentation.

Lead and execute system testing and QA activities for benefits systems, including test planning, test case design, execution, defect analysis, and UAT support. Apply domain expertise in Health & Welfare and files (834/non-834), mentor junior analysts, collaborate with stakeholders, and drive quality and process improvements.

The Associate - Operations role focuses on timely delivery of information, identifying process improvements, and resolving participant issues while maintaining quality standards and documentation. Candidates should possess strong communication skills and analytical abilities, and be ready to work in a fast-paced environment.

Handle participant inquiries and ensure timely, accurate information delivery per SLAs and quality standards. Identify and resolve process issues, document actions, follow SOPs, work with leads, and maintain productivity in a fast-paced environment while developing skills.

Conduct quality audits of customer interactions and transactions, identify defects and root causes, provide coaching and calibration, produce quality reports and KPIs, support process improvements and stakeholder collaboration, and occasionally handle live calls to stay connected to operations.

Process participant HR/benefits transactions accurately and on time, maintain client SLAs and quality scores, resolve participant issues, recommend process improvements, follow SOPs, and work with leads in a fast-paced shift-based environment.

Lead operational performance for absence/claim adjudication processes, manage daily team objectives, mentor staff, drive process improvements and SOP documentation, handle transitions and ad-hoc projects, perform root cause analysis and build dashboards to monitor multi-client impacts.

Provide timely, accurate participant support while meeting SLAs and quality scores. Follow SOPs, document cases, prioritize high-volume work, identify and resolve process issues, and collaborate with leads. Maintain attention to detail, analytical thinking, and continuous self-development. Evening/night shifts required; FMLA/LOA or healthcare claims experience preferred.

Provide accurate, timely participant support and documentation; meet client SLAs and quality scores; identify and resolve process issues; follow SOPs; work with leads to ensure delivery; prioritize workload and work night shifts as needed.

Handle participant inquiries and ensure timely, accurate delivery of information per client SLAs. Maintain quality scores, document and follow SOPs, prioritize workload, identify process issues, recommend and execute improvements, and collaborate with leads. Work night shifts as required and support continuous self-development.