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Lead the global IT support function by managing the help desk team, improving employee support and operational efficiency, and overseeing endpoint and identity administration for a distributed remote workforce.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

Lead creation of a Site Reliability (SRE) function: hire a 4–6 person team, implement incident management and on-call programs, define SLOs/SLA and runbooks, select incident tooling, and drive observability and reliability initiatives. Balance incident response with a roadmap of reliability work, mentor and retain engineers, run blameless retrospectives and design/code review practices, and collaborate with product and engineering leaders to improve operational excellence.