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Designs and executes manual functional testing for Microsoft Dynamics 365 Finance and Operations, including finance and production modules. Responsibilities include deriving test scenarios from functional designs, managing defects, participating in triage, supporting test planning and reporting, and driving continuous improvement. The role also mentors junior team members and coordinates testing deliverables with stakeholders.

Leads end-to-end functional testing for ERP and financial systems, including test planning, scenario and script development, execution, defect management, SIT, UAT, regression, integrations, production validation, reporting, and stakeholder sign-off. Manages test schedules, facilitates triage and review meetings, maintains test documentation, escalates risks, drives continuous improvement, and mentors testing teams. The role requires strong experience with core financial modules, test management tools, Microsoft Dynamics environments, and people management.

Supports international Sales Operations and Microsoft Partner Development processes through CRM data maintenance, pipeline hygiene, contract administration, DocuSign workflows, governance tracking, reporting, and stakeholder coordination. The role also provides first-line MPD support, assists with partner programme administration, maintains documentation, supports handovers, and contributes to process improvement, automation readiness, and data quality initiatives.

Serves as HR Business Partner for employees and managers in Morocco and France while leading global People data, reporting, systems, and governance. Owns Microsoft Dynamics 365 F&O employee data, integrations, reporting, skills intelligence, lifecycle workflows, and process automation. Handles employee relations, workforce planning, local employment-law compliance, HR projects, change management, and cross-functional stakeholder engagement.

Leads country-level commercial performance, strategy execution, delivery quality, regulatory compliance, workforce planning, and cross-functional alignment. The role owns local entity performance within a shared P&L model, drives AI adoption, manages client and partner relationships, represents the company externally, and ensures global priorities are effectively adapted and delivered in the local market.

Identify, research, qualify, and nurture inbound and outbound leads for Microsoft business application solutions. Conduct discovery using BANT or similar frameworks, perform high-volume outreach, maintain accurate CRM records, manage prospect pipelines, schedule meetings for Business Development Managers, and report on qualification metrics. Collaborate with Marketing and Sales to improve lead quality, campaign performance, and opportunity conversion.

Identify, qualify, and nurture inbound and outbound prospects using BANT or similar frameworks. Conduct discovery, research accounts, generate opportunities through calls and email, maintain accurate CRM records, manage prospect pipelines, and schedule meetings for Business Development Managers. Collaborate with Marketing and Sales, report qualification metrics, share engagement insights, and continuously improve lead-generation strategies for Microsoft Dynamics and digital transformation solutions.

Build and operate the production foundation for an agentic AI platform, including REST APIs, distributed backend services, data pipelines, retrieval infrastructure, vector search, and knowledge-graph integrations. Integrate LLM and AI capabilities, ensure reliability, security, scalability, monitoring, and cost efficiency, and collaborate with AI product engineers on platform primitives for agent workflows.

Own the reasoning core of an agentic AI platform by designing multi-agent workflows, prompt architectures, retrieval systems, evaluation harnesses, memory, tool use, guardrails, and failure recovery. Build production APIs and distributed services using Python, LangGraph, DSPy, LlamaIndex, MLflow, Neo4j, and PostgreSQL-based hybrid retrieval. Evaluate model and prompt performance, make architecture tradeoffs, and use AI coding agents extensively to develop, test, and improve production systems.

Troubleshoot and resolve customer-reported technical issues in live Microsoft Dynamics 365 Finance and Operations environments. Responsibilities include performance tuning, root-cause diagnostics, batch troubleshooting, environment topology management, integrations analysis, Microsoft support escalations, and coordination with third-party ISVs. The role also provides technical guidance and mentorship to customer service teams and collaborates with product teams to resolve issues affecting multiple customers.