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Lead and grow a QA engineering team to define QA strategy, KPIs, test planning, automation, and release certification. Own automation frameworks (Playwright), CI/CD pipelines (Argo, Jenkins), observability (Datadog), and defect management (GitHub). Drive cross-functional alignment, root-cause analysis, documentation, and present quality metrics to senior leaders.

Lead and coordinate end-to-end cloud software releases, manage timelines and cross-functional readiness, automate release workflows with AI agents, ensure compliance and quality, triage defects, and communicate status to stakeholders.

Lead and deliver Legion workforce management implementations: configure and test the platform, manage multiple enterprise projects, run workshops and trainings, oversee configuration documentation, and ensure customer adoption and success.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Design, build, and maintain scalable, secure integrations connecting Legion with HR, POS, payroll, and enterprise systems. Develop REST APIs, collaborate on architecture and code reviews, lead customer integration design sessions, mentor junior engineers, ensure CI/CD and cloud deployment practices, and drive product adoption and issue resolution.

Lead and manage technical implementation and integration projects for Legion's cloud-based workforce management platform. Oversee an engineering team, serve as Scrum Master, deliver integrations (APIs, ETL, integration platforms), ensure testing and documentation, manage customer relationships, provide training and escalate resolution, and improve processes for successful cross-region deployment and customer satisfaction.

The Technical Account Manager builds relationships with customers, providing expert guidance on system optimization, managing support issues, and advocating for customer needs to ensure successful platform adoption.

Implement and configure Legion's workforce management platform for retail/hospitality customers. Lead discovery, build solution blueprints with senior staff, configure and test systems, deliver training, support rollouts, manage customer expectations, and advocate for product improvements to drive adoption and business results.

Hands-on technical leader who defines and owns long-term architecture for an AI-native, multi-tenant workforce management platform. Drives decisions across AI/ML, optimization, distributed systems, data platforms, security, reliability, and scalability; writes designs and prototypes; mentors senior engineers; ensures enterprise readiness, compliance, and operational excellence.

The Project Manager will oversee customer implementations of the Legion platform, ensuring projects are completed on time and within budget while managing customer expectations and satisfaction.