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The Product Data Analyst will analyze operational data, develop analytics frameworks, create dashboards in Tableau, ensure data integrity, and collaborate across teams to enhance decision-making and reporting.

Lead delivery for Billing and Data teams, manage backlogs, conduct UAT, ensure releases meet standards, and maintain platform knowledge.

Manage and improve NMI's MySQL database estate in a high-availability SRE environment. Administer multi-platform databases, design database architecture, tune performance, perform upgrades and backups, participate in on-call rotations and incident RCA, and collaborate with developers and stakeholders to ensure reliability and scalability.

Lead execution of support organization initiatives: implement self-service and AI tooling, unify support across brands, build reporting/metrics and operational rhythms, drive process improvements and cross-functional alignment, document SOPs, and evolve into a strategic partner to VP of Support.

Lead outbound prospecting to build enterprise and mid-market pipeline, run multi-channel campaigns, conduct discovery calls, qualify inbound leads, hand off opportunities to sales, and report on metrics while collaborating with Sales, Marketing, Product, and Engineering.

Design, build, and maintain FeeNavigator features across the full stack using PHP/Laravel and Vue. Optimize MySQL queries, write tests, refactor complex code, document architecture, collaborate with Product and SRE, and diagnose production issues to deliver secure, observable, and scalable software.

Design, build, and maintain FeeNavigator features across backend and frontend. Optimize MySQL queries, write unit/integration/end-to-end tests, refactor complex code, document architecture, participate in code reviews, collaborate with Product and SRE, diagnose incidents and performance issues, and contribute to development process improvements.

Own the roadmap and execution for A2A payment capabilities, prioritize features using partner feedback and data, maintain Dwolla customer continuity during integration, write specs and acceptance criteria, run discovery and customer interviews, collaborate with Engineering/Compliance/Legal/Go-to-Market, define success metrics, and drive adoption of bank-direct payment solutions.

Build and maintain revenue and customer-lifecycle reporting, author complex BigQuery SQL, develop segmentation and clustering models in BigQuery ML, perform entity resolution and data quality reconciliation, migrate and maintain Tableau dashboards, and deliver ad-hoc and recurring analyses to support Sales, Revenue, and cross-functional teams.

The Software Engineering Manager leads and mentors software engineers, fosters a supportive environment, collaborates with cross-functional teams, and ensures high-quality software delivery while adhering to industry regulations.