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The Lab Manager oversees fleet maintenance, spare parts logistics, and data integrity, ensuring efficient repair processes and operational standards. This role includes developing workflows, managing technicians and procurement, auditing repairs, and synthesizing data for improvements.

The Reliability Operations Engineer ensures operational reliability of robotic and cloud systems, handling Tier 2 escalations, updating documentation, and collaborating on incident responses to enhance system health.

Lead operational reliability by owning incident response and Tier 2 support for robotic and cloud systems, while improving processes and documentation.