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Build and maintain API-based data pipelines, analyze supply chain metrics, create dashboards and alerts, perform root-cause analysis, define KPIs with stakeholders, and document data models and integrations to improve logistics performance.

Support merchant partnerships through day-to-day issue resolution, merchant visits, onboarding, and new location launches. Gather partner feedback, surface insights to internal teams, and support robot demonstrations, local activations, and market growth initiatives to expand Serve's merchant footprint.

The Staff Systems Engineer leads interdisciplinary teams to define requirements and specifications for an autonomous delivery robot, ensuring performance and safety through collaboration and problem-solving.

Lead a team of data engineers and analysts, define the data engineering roadmap, oversee data infrastructure, ensure analytics delivery, and establish data governance standards.

The Operations Coordinator will oversee daily robot deployments, ensure compliance with operating procedures, track metrics, support training, and propose process improvements.

Lead and improve Serve's Safety Management System: identify hazards, run risk assessments, manage incident investigations and emergency response, validate safety assurance, track safety metrics, and promote a strong safety culture across teams.

Coordinate daily commercial robot deployments by managing field and piloting teams, monitoring live operations, enforcing SOPs and safety, opening/closing depots, tracking metrics, supporting onboarding, and implementing process improvements to maintain reliable service.

The Government Affairs Manager will create and implement strategies for stakeholder engagement and advocate for autonomous delivery. Responsibilities include relationship building, monitoring regulations, and communication with senior management.

The IAM Engineer designs, implements, and maintains IAM systems, ensuring compliance and security while managing user access and automation workflows.

The Staff Technical Program Manager will manage robotics projects, oversee cross-functional teams, ensure timely delivery, and maintain effective communication across stakeholders.