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Provides advanced IT infrastructure and support, mentors Level I technicians, manages enterprise computing platforms, and oversees configuration, performance, availability, and resource management. Coordinates 24/7 incident response, maintains SLA and OLA compliance, communicates with users, documents resolutions, and collaborates on ServiceDesk, networking, security, and infrastructure projects. Requires expertise in Office 365, Azure, Palo Alto Prisma, computer hardware, and Layer 1–3 network protocols.

Build and own the data platform backbone: design ingestion patterns, Snowflake warehouses, governance, and freshness strategy. Implement reliable batch and streaming pipelines, data quality, observability, and onboarding processes. Lead legacy migrations, create data contracts and SLAs, and apply AI-native tooling to automate debugging, documentation, and operational workflows while partnering with Analytics, Engineering, and vendors.

Lead design and ownership of a modern data platform: ingestion, Snowflake governance, pipeline reliability, migrations, data contracts, observability, and AI-enabled tooling. Partner with Analytics, Engineering, and vendors to deliver trustworthy data products and operate production pipelines.

The Strategic Partnerships Manager will acquire new partners, manage partnerships, and drive business initiatives, emphasizing relationship building and financial literacy.

Handle inbound leads from small business owners, learn consultative sales, manage pipeline in Salesforce, participate in structured training, collaborate with sales leaders, and work toward promotion to higher-earning roles.

Manage client renewals and identify growth opportunities with existing small-business customers. Cultivate and maintain a personal book of business (no cold calling), use Salesforce to track interactions, consultatively recommend financing solutions, collaborate with sales leaders, and participate in training to meet renewal targets and ensure high customer satisfaction.

Close business financing deals from warm inbound leads, manage a pipeline, build relationships with small and medium business owners, generate revenue, and meet/exceed monthly targets on a fast-paced sales floor (hybrid).