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The Payroll Architect will work with payroll, benefits, compensation, and core HR responsibilities, focusing on delivering engineered experiences.

Develop, customize, integrate, test, and deploy scalable enterprise software solutions for risk, fraud prevention, fintech, and data platforms. Collaborate with cross-functional teams, troubleshoot defects and performance issues, support deployments across environments, and contribute to architecture, code reviews, and continuous improvement.

The Retention and Escalations Expert manages escalated customer cases, ensuring timely support and resolution of critical issues while collaborating across teams.

The Lead in SD Management - WFM empowers teams, conducts trainings, engages with clients, and partners with managers to improve performance through effective training and interventions.

Provide US-focused HR shared services across HR Operations, Payroll, Compensation & Benefits, Talent Management, and Ask HR. Manage employee lifecycle activities, resolve complex employee cases, maintain HR data in HRIS, support enterprise HR systems, collaborate with stakeholders, identify process improvements, and mentor junior staff (for Lead).

The HCM Architect role focuses on expertise in HCM technologies such as ORC, Talent, Core HR, and Journeys to deliver seamless employee experiences.

Provides end-to-end technical support for enterprise storage and infrastructure issues in a global 24x7 environment. Diagnoses storage protocols, connectivity, hardware, software, performance, controller, and interoperability problems across SAN and NAS platforms. Manages customer communications, case documentation, escalations, SLAs, and resolution activities while collaborating with engineering and escalation teams. Requires strong enterprise storage, Linux, Windows, virtualization, networking, diagnostics, and customer-facing troubleshooting experience.

Provide customer support via phone, email, chat and social media; resolve inquiries, meet contact-center SLAs and satisfaction targets; complete required training, follow data-security/NDAs, attend coaching, and maintain perfect schedule adherence.

Lead end-to-end delivery of software implementation projects using NICE methodology: manage scope, schedule, budget, quality, risks, stakeholders, procurement, and project teams. Act as single point of contact for clients, report status and revenue forecasts, and drive lessons-learned and PM community improvements. Ensure delivery across all SDLC phases for IT/telephony solutions and maintain strong customer relationships.

Provide on-site customer support for a hospitality account: handle inquiries, resolve issues, deliver tailored solutions, maintain high customer satisfaction, and work night/overnight shifts with professional phone etiquette.