Top Tech Jobs & Startup Jobs

Leads operational due diligence for potential acquisitions, evaluating capabilities, processes, costs, synergies, risks, and integration readiness. Develops post-transaction roadmaps, performance improvement initiatives, executive reports, and presentations. Supports change management, monitors integration progress, and tracks synergy realization while collaborating with cross-functional teams.

Monitors intraday contact center volume, staffing, agent adherence, occupancy, and productivity. Adjusts schedules for approximately 50 agents, manages specialist scheduling, reports operational risks and trends, and coordinates with Operations, Quality, and Training to maintain service levels. Supports real-time recovery during disruptions, compares forecasted and actual volume, documents staffing decisions, and contributes insights to improve forecasting and resource utilization.

Manage and grow staffing-service client accounts, lead new-client onboarding, generate and qualify business-development leads, support sales handoffs, and maintain opportunity pipelines. The role includes consultative outreach, regional client-engagement leadership, market intelligence, and mentorship of direct reports. Candidates need at least five years of account management or sales experience, preferably in staffing services, plus strong B2B sales, communication, organization, and relationship-building skills.

Develop, deploy, and optimize scalable machine learning solutions, including predictive, deep learning, and intelligent automation models. Build data pipelines, prepare large datasets, monitor production models, manage retraining, and ensure quality, security, compliance, and responsible AI practices. Collaborate with data scientists, engineers, product teams, and stakeholders while researching emerging AI technologies and improving AI architectures.

Evaluates and validates AI chatbot and conversational AI performance through test plans, regression testing, user acceptance testing, and conversation analysis. Documents defects, verifies business requirements, identifies conversational gaps, reports findings, and recommends improvements. Collaborates with AI trainers, prompt engineers, and development teams to optimize chatbot quality, compliance, reliability, and user experience. Supports evaluation frameworks, testing standards, and continuous improvement initiatives.

Perform accounts receivable and payable activities, journal entries, bank and account reconciliations, month-end closing, financial reporting support, and accounting adjustments. Maintain accurate accounting records and controls while investigating discrepancies and supporting peers. The role requires strong communication, organization, attention to detail, independent work, and collaboration across business units.

The AI Security Analyst assesses and mitigates risks across AI systems, machine learning platforms, and Generative AI applications. Responsibilities include threat modeling, vulnerability identification, security monitoring, incident response, root cause analysis, access control, policy development, compliance support, audit participation, and secure design reviews. The role partners with engineering, infrastructure, governance, and business teams to improve AI security capabilities and promote responsible AI adoption.

Provides first-level technical support for hardware, software, networking, VPN, and remote-access issues. Troubleshoots user problems, escalates complex incidents, maintains documentation, updates knowledge-base articles, deploys and configures equipment, and educates users on IT systems and security best practices. The role also performs routine maintenance, assists with software installations and upgrades, and supports users through phone, email, in-person, and remote channels.

Tests and validates AI-powered products, machine learning models, and Generative AI applications. Designs test strategies, executes functional, regression, and acceptance testing, validates model outputs, identifies defects, analyzes quality metrics, documents results, and supports compliance and release readiness. Collaborates with AI engineers, product managers, and business teams while improving AI testing methodologies and quality frameworks.

Provides hands-on HR support across employee relations, HR operations, compliance, and business partnering. Responsibilities include managing disciplinary, grievance, incapacity, performance, and investigation matters; advising employees and managers; supporting CCMA processes; maintaining HR policies, records, and reporting; assisting recruitment and onboarding; and contributing to audits, HR projects, and process improvements. The role requires strong knowledge of South African labor legislation and experience in high-volume or BPO environments.