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Lead day-to-day support operations across email, chat, and phone to ensure timely, empathetic resolutions. Manage capacity and performance metrics, coach and develop Support Specialists, adopt AI-assisted tools responsibly, translate customer feedback into product improvements, and communicate trends and risks to stakeholders.

Manage customers’ onboarding journeys through 1:1 virtual follow-ups, training, value recognition, and internal team handoffs. Serve as the primary customer contact, coordinate stakeholders, track deliverables, and ensure timely completion of onboarding milestones. The role requires SaaS CRM onboarding experience, strong communication and organizational skills, technical proficiency, Excel expertise for data import troubleshooting, and hands-on experimentation with emerging AI capabilities.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

The DevOps Engineer maintains reliable application infrastructure, participates in on-call incident response, optimizes deployment workflows, performs system upkeep, and configures monitoring and alerting. The role requires expertise in CI/CD, AWS, server administration, scripting, infrastructure as code, automation, and responsible use of AI tools while supporting developer experience across multiple technology stacks.

Manage the full sales cycle for mid-market nonprofit customers, including pipeline development, discovery, product demonstrations, negotiations, and closing. Maintain accurate Salesforce forecasts and pipeline records, achieve sales quotas and targets, self-source at least half of deals, and build trusted relationships within the nonprofit community. Develop deep expertise in Bloomerang’s SaaS products and communicate their value to prospects while addressing technical and business needs.

Own the full sales cycle for Bloomerang’s nonprofit software, including pipeline development, outbound prospecting, discovery, product demonstrations, negotiations, closing, and accurate Salesforce forecasting. Build trusted relationships within the nonprofit community, achieve quota targets, generate self-sourced opportunities, and develop deep expertise in Bloomerang’s platform and services.

Serve as the senior technical engineer on a delivery team, writing production code, shaping architecture, mentoring engineers, diagnosing complex issues, and owning software quality and reliability. Build TypeScript and JavaScript applications using Node.js, Express, React, PostgreSQL, REST APIs, testing, and observability. Modernize legacy systems, manage integrations and data synchronization, and use AI tools and automation to improve engineering workflows and delivery.

As an Outbound BDR, generate new business opportunities by prospecting nonprofits, setting meetings for Account Executives, and achieving sales targets.

Own partner marketing campaigns, communications, automated workflows, webinars, events, and partner programs. Manage PartnerStack administration, partner records, portal updates, reporting infrastructure, and data integrity. Measure campaign engagement, activation, and referrals while partnering with Marketing Operations, Revenue Operations, and the Partner Manager to improve processes, automate work, and scale the partner program.

As a Sr. Software Engineer at Bloomerang, you will lead technical direction, mentor engineers, and enhance SaaS solutions while utilizing .NET and AI tools. You will ensure scalable, maintainable applications, advocate for Agile workflows, and focus on quality outcomes in software development.