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Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Own and prioritize the Majesco Billing backlog, define epics and user stories, translate P&C billing requirements into scalable SaaS solutions, drive enhancements across receivables, payments, cash application, commissions and reconciliation, validate releases with QA and stakeholders, and champion AI-enabled automation and product adoption.

Lead product ownership for Majesco's cloud-based P&C claims platform. Prioritize backlog, define epics and user stories, collaborate with engineering and stakeholders to deliver FNOL, claims automation, fraud detection, payments, vendor management, subrogation and catastrophe features. Champion AI-first workflows, validate releases with QA and customers, and drive adoption and roadmap outcomes.

Design, build, and deploy AI-enabled solutions and agentic workflows by integrating enterprise systems, MCP servers, APIs, vector search/RAG, automation tools, and monitoring to solve business problems and deliver measurable outcomes.

Provide strategic legal support for Majesco's SaaS business by drafting, negotiating, and executing complex commercial, SaaS, licensing, vendor, and data privacy agreements. Partner with sales, finance, product, security, and executives to accelerate revenue, manage legal and commercial risk, support vendor/RFP processes, and contribute to financing or acquisition activities. Improve contracting processes and playbooks while handling high-volume, enterprise-level transactions.

The role involves leading P&C underwriting operations and translating workflows into scalable AI-powered solutions, enhancing decision-making and operational efficiency for insurers.

Provide L2 production triage and support for Majesco insurance products: diagnose and resolve Oracle PL/SQL and Java J2EE incidents, execute data patches, maintain Oracle codebase, track incidents in ticketing systems, coordinate cross-functional war rooms, perform root cause analysis, and improve monitoring and support processes.

Implement, configure, and support Majesco insurance products using ICD/ICM low-code toolkit for P&C platforms. Define workflows, rules, and model mappings; develop features, write unit tests, debug, and perform database scripting. Collaborate with DevOps, QA, analysts, and customers; provide demos, training, and ensure quality deliveries.

Senior client-facing leader responsible for strategic account management post-implementation. Build executive relationships, drive governance, align cross-functional teams, monitor customer health, lead escalations, and identify expansion opportunities to ensure value realization and operational excellence for an insurance customer.

Serve as technical advisor for premium Majesco accounts: map customer processes to product capabilities, manage ServiceNow incidents and escalations, coordinate upgrades and release planning, run regular stakeholder meetings, drive RCA and resolution plans, and help customers maximize product value.