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Lead client-facing solution design for complex, multi-tower insurance and BPO engagements. Translate client needs into configured solutions spanning data, analytics, automation, agentic workflows, BPM, and finance-driven pricing. Support RFP/RFI and proposal development, document repeatable solution patterns, train commercial teams, and collaborate with AI teams to operationalize emerging capabilities.

Lead client discovery and design end-to-end AI solutions for insurance workflows. Prototype with LLMs and low-code tools, define production specifications, partner with engineering and sales, and monitor solution outcomes to drive value and continuous improvement.

Manage a small commercial-lines book of business as the primary client contact. Renew policies, bind new business, grow coverage, evaluate carriers, advise clients, train junior staff, and collaborate with onshore/offshore teams to meet service and revenue goals.

Serve as primary contact and technical expert for a book of commercial lines clients: renew policies, bind new business, improve retention and revenue, advise clients and colleagues, manage agency systems, and train junior staff to deliver timely, high-quality service.