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The Senior Data Engineer will design and implement data management solutions on AWS, focusing on building scalable data platforms, troubleshooting issues, and optimizing performance.

The Senior Data Engineer develops and manages data management solutions on AWS, focusing on building cloud-native data platforms, ETL jobs, and optimizing database performance.

Validate multi-channel customer interactions (IVR, chat, email) and Amazon Connect contact flows. Execute functional, integration, load, usability, and failover testing. Create and maintain test cases, scripts, and data; document defects and reproduction steps; collaborate with teams to ensure reliable customer experiences.

Validate multi-channel customer interactions (IVR, chat, email) by executing test plans, end-to-end and load testing, documenting defects, testing Amazon Connect contact flows and integrations, and ensuring failover and usability across platforms.

Validate multi-channel customer interactions (IVR, chat, email) by executing test plans, end-to-end and load testing, validating Amazon Connect contact flows, integrations with CRM/knowledge bases, documenting defects, and testing failover and usability to ensure reliable customer experiences.

The Customer Solutions Architect will lead architecture sessions, propose solutions, author proposals, and engage with customers to promote AWS services.

The Customer Solutions Architect will lead architecture sessions, author proposals, and educate customers about AWS services - balancing technical advice with customer needs.

Lead architecture design sessions with customers, propose AWS solutions, author proposals, and educate customers on AWS best practices.

Own full client accounts end-to-end: discovery, architecture, scoping, delivery, and close. Design and implement production-grade AI/LLM solutions or workforce AI adoption programs, manage scope and risks, deliver documented, maintainable software/automations, and contribute reusable patterns and IP back to the practice.

Design and implement enterprise contact center transformations using Amazon Connect, generative AI (Bedrock/Claude), serverless backends, and full-stack React tooling. Build contact flows, AI agents, CDK infrastructure, observability, CI/CD and migration solutions; collaborate with customers, mentor engineers, and ensure production reliability, security, and accessibility.