Top Tech Jobs & Startup Jobs

Provide Tier 2 technical support for enterprise B2B SaaS customers: triage and resolve complex production issues, debug Python and no-code agents, investigate integrations and REST APIs, use monitoring tools, build automation/diagnostic scripts, and escalate product defects. Collaborate with Customer Success, Product, and Engineering to improve the platform and customer outcomes.

Partner with enterprise customers to identify AI use cases, architect and implement custom applications and integrations using WRITER's platform, APIs, Knowledge Graph and LLMs. Translate technical concepts for diverse stakeholders, collaborate with Product and Engineering to influence roadmap, and drive adoption, scalability, and time-to-value through documentation and processes.

Lead activation and adoption for enterprise customers by embedding into accounts, designing and delivering custom AI solutions, building champion communities, running workshops, and measuring platform-driven business outcomes.

Partner with enterprise customers to identify and implement generative AI use cases. Architect and deliver custom applications, templates, and integrations using WRITER's platform, APIs, Knowledge Graph, and LLMs. Translate technical concepts into prescriptive solutions, collaborate with product and engineering, and drive adoption and expansion to maximize customer ROI.

Build and operate scalable, fault-tolerant infrastructure across cloud providers and Kubernetes. Automate infra with Python or Go, own on-call and SLOs, lead incident response and post-mortems, drive multi-quarter platform initiatives, and embed AI-assisted workflows and agents into daily operations.

Lead WRITER's EMEA customer success organization to drive retention and revenue growth, scale high-performing CSM teams, build a repeatable regional success model, partner with C-suite clients to deliver measurable AI-driven transformation, and influence product and go-to-market strategy across global teams.

Own full enterprise sales cycle for large global accounts, managing 8–18 month complex deals. Engage C-level stakeholders, drive net-new revenue, architect solutions with cross-functional teams, lead negotiations on multi-year contracts, run pilots, and maintain accurate pipeline and forecasts.

Lead activation and platform success for enterprise customers by embedding in organizations, designing and delivering custom AI solutions, running workshops and champion programs, building power-user communities, tracking adoption metrics, and partnering cross-functionally to scale AI programs and demonstrate measurable business outcomes.

Own activation and platform success for enterprise customers by building custom AI solutions, designing adoption strategies, running workshops and trainings, creating champion communities, and partnering cross-functionally to measure and scale AI-driven business outcomes.

Partner with enterprise customers to identify AI use cases, architect and implement custom applications and integrations using WRITER's platform, APIs, Knowledge Graphs and LLMs, drive adoption, provide product feedback, and reduce time-to-value through scalable processes and documentation.