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Leads and scales the SDR function across India, SEA, and META. Responsibilities include managing and coaching SDRs, developing outbound and qualification strategies, optimizing processes and playbooks, tracking funnel and pipeline metrics, partnering with Sales, Marketing, and RevOps, using CRM and AI tools, supporting hiring, and improving productivity and conversion rates.

Generate and qualify outbound sales leads across the India region using phone, email, LinkedIn, and other channels. Research target accounts, engage senior decision-makers, schedule qualified meetings, track activities in CRM systems, meet opportunity-generation quotas, and report on pipeline performance. The role collaborates closely with Account Executives and requires proven B2B SaaS or MarTech prospecting success.

Generate and qualify outbound sales opportunities across the SEA region through cold calls, email, LinkedIn, and other channels. Research target accounts, engage senior decision-makers, handle objections, schedule qualified meetings, maintain CRM records, report on pipeline activity, and meet or exceed quotas for sales-qualified leads and opportunities. Collaborate with Account Executives to support conversion from qualified opportunities to closed-won business.

Own new business development across the LATAM region by prospecting, building pipelines, conducting demos, negotiating agreements, and closing SaaS sales. Maintain Salesforce data, exceed sales quotas, collaborate with BDRs, SDRs, partners, sales engineers, marketing, and customer success, and support post-sale relationships. The role requires strong B2B selling, networking, presentation, negotiation, and Spanish and English communication skills, with experience building Latin American client portfolios.

Own new business development across the LATAM region by prospecting, building pipeline, conducting product demonstrations, negotiating agreements, and closing SaaS deals. Manage Salesforce data, exceed sales quotas, collaborate with BDRs, SDRs, partners, solutions engineers, marketing, and customer success, and maintain post-sales relationships. The role requires Spanish and English proficiency, B2B SaaS sales experience, market knowledge, and a proven track record of building client portfolios.

Provide L1/L2 IT support for hardware, software, accounts, networking, applications, and workplace technology. Troubleshoot Windows and macOS devices, peripherals, VPN, Wi-Fi, DNS, and connectivity issues. Manage onboarding, offboarding, access, authentication, device provisioning, IT assets, incidents, and service requests. Administer business and collaboration tools, document resolutions, collaborate with vendors and internal teams, and improve employee support while meeting SLAs and security standards.

The Onboarding Manager will ensure successful customer onboarding with CleverTap's SDK and APIs, guiding technical stakeholders and facilitating their integration processes to achieve business goals.

Manage LATAM customer success for CleverTap by driving product adoption, value realization, retention, expansion, and campaign performance. Build success plans, conduct health checks and executive reviews, develop customer champions, provide strategic guidance on digital marketing and analytics, and coordinate with internal teams to resolve concerns. Success is measured through renewals, product adoption, ROI, satisfaction, and upsell or cross-sell growth.

Own end-to-end talent acquisition across Brazil, Mexico, and Colombia while serving as Brazil’s HR Business Partner. Responsibilities include recruiting strategy, sourcing, screening, interviews, offers, onboarding, employee relations, performance management, engagement, compliance, HR documentation, people operations, and culture initiatives. The role partners with regional leaders and the global People team to support employee lifecycle activities and standardize HR processes across LATAM.

Perform outbound prospecting in Brazil to generate and qualify SaaS leads, document accounts in CRM, attend events, collaborate with sales, and use tools (Salesforce, Sales Navigator, Lusha, Outreach, Apollo) to drive funnel growth and conversions.