Own a portfolio of 20–30 SaaS customers from value definition through transformation, activation, and renewal. Translate business goals into measurable outcomes, guide adoption of AI-powered capabilities, quantify ROI, coordinate technical and product teams, resolve activation risks, and manage renewal strategy, forecasting, and commercial conversations. The role requires strong customer-facing communication, project leadership, business acumen, autonomy, prioritization, and comfort operating in an evolving environment.