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Own the fraud, risk, account management, subscription, authentication, authorization, and payment security roadmap. Lead discovery through delivery, prioritize initiatives using ROI and conversion-versus-loss trade-offs, and partner with engineering, data, finance, risk operations, support, and logistics teams. Define metrics for fraud, chargebacks, disputes, false positives, and operational efficiency while improving customer trust, compliance, and profitability.

Own the fraud and risk product roadmap across account management, authentication, subscriptions, enterprise identity, checkout, payment security, and KYC/KYB. Lead discovery through release, prioritize initiatives using ROI and conversion-versus-fraud tradeoffs, and partner with engineering, data, finance, risk operations, support, and logistics teams. Define metrics for fraud, chargebacks, disputes, false positives, and operational efficiency while ensuring compliant, secure customer experiences.

As a Senior Backend Engineer, you will build and maintain web applications' back-end, scale RESTful APIs, and lead new product development while mentoring junior developers.

Provide multi-channel customer support (live chat, email, phone) for Easyship customers, liaise with couriers and vendors to resolve delivery/technical issues, collect feedback, maintain customer relationships, collaborate with Sales/Product/Operations, and identify process improvements to drive high customer satisfaction.

Provide frontline support via live chat, email, and phone for Easyship customers; liaise with couriers and vendors to resolve delivery and technical issues; collect customer feedback, collaborate with Sales/Product/Operations, and identify process improvements to maintain high customer satisfaction.

Create and edit multi-format content, support end-to-end marketing campaigns across paid, owned, and earned channels, manage social media and SEO/CRO tasks, track performance with analytics tools, and coordinate with Sales, Product, and Design to support launches and events.

Partner directly with the founder to turn cross-functional data into strategic insight—perform ad-hoc and modelled analysis, write performant SQL, use modern AI tools, define success metrics, and communicate clear commercial recommendations to influence company decisions.

Lead Easyship's data and AI strategy, scale analytics/data engineering/data science teams, enable self-serve analytics, ensure data quality/governance, drive ML initiatives and cross-functional data adoption.

Own Easyship's multi-channel inbound growth engine: plan and optimize SEO/GEO, content, social, email, community and performance programs; build scalable content systems and founder-led channels; leverage AI agents and automation to boost efficiency; and partner with Product and Partnerships to translate features and launches into revenue-driving campaigns.

Lead and coach an enterprise sales team to exceed pipeline and revenue targets for complex eCommerce/logistics deals. Own hiring, onboarding, forecasting, GTM playbook (MEDDIC), cross-functional partnership, data-driven performance diagnosis, and competitive market insight.