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The Technical Training & Partner Enablement Specialist develops training content and programs for internal teams and partners, helping to accelerate the adoption of Platform9's Private Cloud solutions and drive effective technical enablement.

Develop cloud-native products and services, support deployments, troubleshoot issues, and improve performance and scalability. Requires strong Linux and programming skills.

Provide technical support and troubleshooting for enterprise OpenStack and Kubernetes environments, manage escalations via portal/video, maintain documentation, train customers, and contribute to automation and process improvements while meeting SLAs.

The Migration Support Engineer will provide L1/L1.5 cloud support, troubleshoot VM migration issues across OpenStack and Kubernetes, and improve operational processes while engaging with customers.

Lead customer success outcomes for an enterprise B2B SaaS portfolio: drive adoption, health, retention, renewals, and scaled success motions. Build operating models, playbooks, dashboards, and cross-functional processes; mentor the team and manage success-related projects and executive reporting.