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Own Salesforce administration and development across Service Cloud and Experience Cloud. Configure case management, routing, entitlements, Knowledge, portals, security, sharing, and Agentforce. Build and test Apex, Lightning Web Components, asynchronous jobs, triggers, and integrations. Partner with business stakeholders, document designs, manage releases through DevOps Center, and meet SOX change-control requirements.

Generates and qualifies inbound and outbound sales leads through phone, email, and LinkedIn outreach. Performs at least 75 daily activities, researches accounts, identifies IT decision-makers, builds relationships, maintains CRM and prospect engagement records, and partners with Sales on pipeline development and lead handoffs. The role also requires ongoing learning about Delinea’s identity security products and the cybersecurity industry.

Serves as the top-tier technical escalation point for complex identity security and PAM issues. Leads root-cause analysis, architecture reviews, integrations, and optimization for enterprise customers. Mentors customer success engineers, develops technical documentation and scalable processes, identifies product improvement opportunities, and collaborates across engineering, product, support, and customer success teams. Requires deep cybersecurity expertise, strong communication, and experience with enterprise identity, cloud, and SIEM/SOAR environments.

Generate and qualify enterprise sales leads through phone, email, and LinkedIn outreach. Conduct at least 50 outbound activities daily, research accounts, identify decision-makers, develop pipeline, and create net-new opportunities. Maintain accurate CRM and prospect engagement records, collaborate with sales, marketing, and partners on territory strategies and events, and support customer cross-sell efforts. The role is hybrid in Boston and requires strong communication, motivation, and interest in cybersecurity technology.

Build and maintain secure microservices and data pipelines for analytics, alerting, and BI across a complex microservice ecosystem. Design data models, optimize data flows, implement IaC with Terraform, build CI/CD pipelines, ensure data integrity and security, mentor engineers, and collaborate on roadmaps and observability.

Design, build, test, and maintain secure microservices and data pipelines for analytics, alerting, and BI across Delinea's platform. Work with multiple data stores, optimize data flows, implement IaC with Terraform, maintain CI/CD, ensure security and observability, and mentor peers while integrating AI-assisted automation.

Create, revise, test, and audit technical documentation for enterprise security software. Write task-based configuration and usage guides, research technical concepts, interview subject matter experts, and collaborate with product managers, developers, support agents, and fellow writers. Manage documentation updates in an Agile environment, apply the Microsoft Writing Style Guide, verify AI-assisted content, and maintain accuracy, clarity, readability, and consistency.

Leads technical marketing for Delinea’s AI security business. Builds AI security demos and labs, develops technical content and best practices, enables sales engineers and partners, validates use cases with product teams, translates security research into marketing materials, reviews technical content, presents at industry events, and analyzes competing products.

Leads product marketing for AI security capabilities, including buyer research, win/loss analysis, messaging, launches, technical content, industry adaptation, sales enablement, analyst briefings, and customer advisory programs. Measures program effectiveness and collaborates with product management, sales, competitive marketing, solution marketing, technical marketing, and demand generation. The role requires cybersecurity product marketing experience, technical buyer engagement, identity security knowledge, and understanding of AI-agent risks.

Provides post-sale technical support to customers and partners by assessing, documenting, investigating, reproducing, and resolving technical issues. The role develops resolution plans, communicates corrective actions, and supports escalations through a shared on-call rotation. Responsibilities require knowledge of IT administration, networking, encryption, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and troubleshooting skills.