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The Customer Experience Admin (Experience Coordinator) role involves delivering exceptional customer service, welcoming visitors, managing daily operations, assisting with events, and maintaining the workspace to brand standards. The position requires building strong relationships with members, anticipating their needs, and contributing to a positive community atmosphere.

The Meeting & Event/Operations Manager at Serendipity Labs is responsible for leading a team to deliver exceptional experiences for members and guests. Key duties include managing event pipelines, marketing and community engagement, ensuring operational readiness, and resolving member issues. The role emphasizes relationship-building and the execution of community-focused events.

The Operations Coordinator at Serendipity Labs is responsible for managing artist partnerships, organizing community events, ensuring a positive member experience, maintaining operational systems, handling invoicing, and facilitating meetings. They collaborate with teams to enhance the lab's offerings and support member engagement.