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Provide 24x7 global customer support and escalation for complex networking issues. Troubleshoot and remediate routing, switching, VPNs, wireless, and firewall problems; perform vulnerability assessments; prepare and execute changes; lead network projects, onboarding/offboarding, and client calls while ensuring high customer satisfaction.

Serve as a pre-sales Technical Architect guiding clients from discovery to implementation. Design and build cloud solutions, qualify solution fit, document requirements, create solution proposals, act as technical escalation for ECI products, collaborate with product and GTM teams, and travel up to 25% to support customers and implementations.

Provide 24x7 technical escalation support for global clients, troubleshooting Cisco routing/switching, firewalls, VPNs and wireless; perform network and vulnerability assessments; lead network projects and changes, onboard/offboard clients, and drive network design and client communication to ensure timely delivery and high customer satisfaction.

The Senior Implementation Engineer implements client technologies globally, manages on-premises infrastructure, and cloud solutions, and drives project objectives to closure with minimal supervision while ensuring effective communication and documentation.

Senior Systems Engineer responsible for tier-3 support and technical leadership for cloud (Microsoft 365/Azure) and on-prem infrastructure, email and AD administration, virtualization (VMware/Hyper-V), security configuration, incident response, migrations, documentation, and long-term remediation.