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The Systems Engineer provides end-user desktop and server administration support, resolving Level 1 and 2 service tickets while interacting with clients and managing IT incidents related to various technology systems.

The Network Implementation Manager oversees a team of engineers, manages complex network projects, enforces technical standards, and ensures effective communication with clients and stakeholders.

Provide 24x7 global customer support and escalation for complex networking issues. Troubleshoot and remediate routing, switching, VPNs, wireless, and firewall problems; perform vulnerability assessments; prepare and execute changes; lead network projects, onboarding/offboarding, and client calls while ensuring high customer satisfaction.

The Senior Product Manager will lead client interactions, drive digital project sales, oversee offshore delivery, and maximize client satisfaction and project success.

Serve as a pre-sales Technical Architect guiding clients from discovery to implementation. Design and build cloud solutions, qualify solution fit, document requirements, create solution proposals, act as technical escalation for ECI products, collaborate with product and GTM teams, and travel up to 25% to support customers and implementations.

Lead implementation, maintenance, and escalation for clients' private and public cloud environments. Deploy/upgrade cloud and DR solutions, troubleshoot incidents, maintain production/DR systems, contribute to knowledge base, coordinate escalations, follow best practices, and collaborate cross-functionally to deliver migrations, upgrades, and resiliency.

Provide 24x7 technical escalation support for global clients, troubleshooting Cisco routing/switching, firewalls, VPNs and wireless; perform network and vulnerability assessments; lead network projects and changes, onboard/offboard clients, and drive network design and client communication to ensure timely delivery and high customer satisfaction.

The Technical Project Manager will oversee projects, ensuring proper planning and execution. This includes understanding client priorities, problem-solving, and managing communication among stakeholders.

The Senior Implementation Engineer implements client technologies globally, manages on-premises infrastructure, and cloud solutions, and drives project objectives to closure with minimal supervision while ensuring effective communication and documentation.

Lead regional strategy, P&L, and operational performance for the West region. Drive growth, customer satisfaction, compliance, and leadership development across regional teams while collaborating with matrixed stakeholders and traveling to support client relationships.