The Tech Support Lead will coordinate technical support activities, engage with stakeholders to ensure customer satisfaction, lead the service delivery process, address technical issues, monitor team performance, maintain SLAs, and conduct training sessions for customers on AlphaPoint products.

Lead the Technical Support team, address customer inquiries, troubleshoot technical issues, document errors, and conduct training sessions. Ensure high client satisfaction and maintain service level agreements while coordinating activities with internal and external teams.

Skilled back-end developer needed to work on user experience enhancements for digital asset trading platform. Responsibilities include coding, API design, optimization, and collaboration with team members. Fully remote opportunity. Basic requirements include strong foundation in computer science and extensive coding experience in .Net Core, C#.