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Leads integrated creative campaigns across digital, social, web, video, and traditional channels. Directs visual and written creative development, presents recommendations to clients, manages creative standards, budgets, timelines, resources, and external partners, and grows client accounts. Builds and mentors multidisciplinary teams while collaborating with strategy and client partnership leaders to deliver innovative, insight-driven work and support new business initiatives.

Owns the full-cycle recruitment process, including hiring intake, sourcing, candidate screening, interview coordination, feedback collection, pipeline development, ATS management, job posting, and candidate communications. Partners with hiring leaders and People & Operations to develop recruiting strategies, improve processes, track hiring metrics, and provide leadership updates. Also supports freelancer sourcing, the internship program, retention, and broader talent management initiatives.

Develop integrated paid media strategies across digital, traditional, endemic, and trade channels. Recommend audiences, investments, flighting, and media partners; present strategies and performance insights to clients; collaborate with creative, strategy, client partnership, analytics, and external partners; refine plans using campaign data; improve agency processes; explore AI and automation; and coach colleagues.

Creates and produces high-quality visual materials for print, digital, social, branding, web, and environmental graphics. Supports creative strategy, concept development, design research, final art preparation, and asset organization while meeting client and agency objectives. Applies design principles, hierarchy, grids, responsive design, usability, and current digital practices. Collaborates across teams, explores innovative ideas, and delivers polished work under tight deadlines.

Supports the execution and optimization of display and programmatic media campaigns, including setup, trafficking, pacing, monitoring, reporting, and budget management. Analyzes platform data to identify performance insights and recommend improvements involving audiences, reach, frequency, and creative. Collaborates with strategists, creatives, clients, and media partners while supporting quality assurance, training, and operational best practices across integrated digital marketing efforts.

Leads web analytics strategy, platform implementation, tagging, tracking, data governance, audits, dashboards, reporting, and optimization across client accounts. Configures GA4, Adobe Customer Journey Analytics, Piwik PRO, Google Tag Manager, and Adobe Launch; develops measurement plans, attribution and testing strategies; evaluates digital and campaign performance; and presents actionable recommendations to technical and non-technical stakeholders. Collaborates with marketing, strategy, client partnership, and web development teams while occasionally overseeing Associates.

Manages financial activities for a portfolio of clients, including billing, accounts receivable monitoring, project budget tracking, revenue recognition, reporting, media billing reconciliations, and general ledger support. The role also identifies process improvements, supports accounting team members, and partners with client-facing account teams and company leadership.

Leads qualitative and quantitative research, synthesizes data into insights, develops strategic messaging and positioning, creates audience-focused communications, and presents recommendations to clients. Supports public affairs, reputation, issues management, and stakeholder communications initiatives while contributing to proposals and coaching junior staff.

The Director, Insight & Strategy translates data, research, and audience intelligence into strategic recommendations across brand, communications, public affairs, and reputation initiatives. The role leads insight development, evaluates complex research, creates executive-ready narratives and presentations, facilitates client workshops, counsels internal and external stakeholders, collaborates with creative teams, and mentors Insight & Strategy staff. Candidates need strong analytical thinking, storytelling, writing, client advisory, and problem-solving skills.

Lead and execute creative concepts across digital, social, video, OOH, events and more. Collaborate with cross-functional teams, present work to clients, maintain brand continuity, mentor creatives, and drive projects from kickoff through final implementation while meeting creative and financial objectives.