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Provide client-facing application support for MRI Software customers (property/financial clients). Triage and resolve inbound requests via phone/portal/e-case within SLAs, document issues, communicate status, and create/maintain user documentation. Work US EST hours, hybrid role based in Cape Town.

Manages end-to-end financial data and reporting service delivery for North American clients. Oversees data integrity, audit readiness, SLAs, utilization, workload planning, escalations, process improvement, and operational KPIs. Leads and develops a team of analysts through performance management, recruitment, onboarding, coaching, succession planning, and engagement initiatives. Requires strong accounting knowledge, client-service experience, stakeholder management, advanced Excel proficiency, and comfort supporting partial US hours from Cape Town.

Lead MRI APAC's data business to drive revenue through partnerships, data licensing, product commercialisation and ecosystem development. Own pipeline, pricing, licensing agreements, partner programs, product packaging, GTM and forecasting. Measure success by bookings, ARR, renewal rates, adoption and partner growth while establishing governance, operating rhythms and repeatable commercial assets.

Support Operations Analyst responsible for workforce management, quality monitoring, incident support, process documentation, and operational analysis across global support teams. Uses WFM tools to monitor service levels, provide performance insights, support quality KPI tracking, assist incident management and RCA, and maintain enablement documentation to drive continuous improvement.

Senior HR Business Partner who advises executive leaders, translates business strategy into people outcomes, leads organizational design and workforce planning, drives talent and leadership development, orchestrates HR Centers of Excellence and People functions, and uses data-driven insights to influence strategic decisions across global portfolios.

Produce high-quality Statements of Work, estimates, and proposals. Translate customer requirements into clear, deliverable engagements, assess commercial viability and risks, support sales and contractual discussions, and collaborate with consulting, product, delivery, and project teams to ensure scoped, governed, and well-documented opportunities ready for delivery.

Leads product management and engineering for a global facilities and property management SaaS portfolio. Owns product strategy, roadmaps, lifecycle management, engineering governance, acquisition integration, and regional alignment. Oversees globally distributed teams and executive stakeholder engagement while advancing AI capabilities using LLMs, RAG, agentic architectures, and scalable platform services. Partners with go-to-market teams and travels approximately 30% internationally, primarily to APAC.

Lead and manage a South Africa-based Managed Services team delivering Social Housing engagements. Split time between client delivery (60%) and people/operational management (40%), oversee performance, onboarding, capacity planning, escalations, cross-regional alignment with UK functional leads, and serve as client lead for assigned engagements.

Design, develop, modernize, and support scalable backend applications. Maintain legacy Perl and CGI systems while modernizing applications with Python and cloud-native AWS services.

Build responsive, scalable full-stack web applications and backend RESTful/SOAP APIs with database interfaces. Troubleshoot, debug, automate tasks, integrate third-party systems, produce documentation, support and maintain applications, and collaborate with engineers, consultants, and customers.