Top Tech Jobs & Startup Jobs

Design, build, and maintain integrations and data pipelines between Salesforce, Zendesk, AWS Connect, AI/knowledge systems, and data stores. Implement API security and authentication, monitor integration health, manage versioning and middleware, document platform architecture, and support incident response.

Outbound Sales Development Representative partnering 1:1 with Account Executives to prospect and engage target accounts in Asia. Research accounts and stakeholders, execute multi-channel outbound outreach, qualify leads, schedule discovery meetings, maintain clean CRM records, capture market intelligence, support account expansion, and continuously develop sales skills and best-practice sequences.

Produce and maintain client-facing documentation and training materials using AI and automation. Collaborate with SMEs to transform complex technical content into clear Word, PowerPoint, video, e-learning, online help, and wiki guides. Enforce grammar, formatting, version control, and content management best practices; promote adoption, iterate on materials based on feedback, and support implementation teams.

Manage end-to-end financial data and service delivery for North American clients, leading a team of analysts to ensure data integrity, SLA adherence, performance management, stakeholder collaboration, process improvement, and coverage planning within a hybrid Cape Town-based model aligned to NA hours.

Provide application support for the Horizon product suite during UK hours: troubleshoot and test issues, resolve client queries via email/phone, manage cases within SLAs, document solutions, contribute to knowledge base, advise on best practices, and deliver training and handoffs internally.

Support Operations Analyst manages workforce management, quality monitoring, incident support, and process documentation. Provides performance analysis, KPI tracking, incident tracking/RCA support, and global process enablement to improve support delivery and align cross-functional teams.

Develop and deliver features across a Ruby on Rails backend, legacy JS frontend, React PWA, and ASP.NET WebForms. Write and optimize SQL, maintain integrations (SOAP, SSO), implement PWA offline sync, and create automated tests (RSpec, Jest, Cypress).

Lead architecture and quality of an AI-ready knowledge base: design taxonomy, metadata, and content formats; define AI-readiness standards and retrieval benchmarks; audit and improve knowledge structure; guide Knowledge Engineers; align with AI engineers and knowledge operations; contribute to tooling decisions.

Support insurance product through data review, validation, and reconciliation across systems. Investigate and resolve discrepancies, document actions, support client accounts, collaborate with internal teams, and contribute to process improvements to maintain compliance and client satisfaction.

Coordinate and manage proposal and bid responses for software solutions, working with cross-functional teams to produce high-quality submissions, maintain bid content library, support bid qualification and commercial review, and use bid automation tools. Occasional domestic and international travel required.