Coordinate field service and installation activities, dispatch and schedule technicians, monitor workloads, support clients by phone and email, and assist with on-premise equipment installations. Provide technical guidance in clear language, collect installation and hardware information, maintain incident and case records, perform data entry, troubleshoot basic networking and software issues, and escalate complex problems. The role requires strong organization, multitasking, communication, customer service, and problem-solving skills.

Supports planning, scheduling, tracking, documentation, governance, and execution of cross-functional strategic projects. Facilitates meetings, monitors milestones, project health, risks, resources, and capacity, and coordinates with Sales, Product, Operations, and Support. The role begins with managing sub-projects and workstreams under mentorship, with progression toward independent project ownership. It also facilitates retrospectives and post-mortems to improve future project delivery.