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Provides onsite and remote VIP and executive IT support across desktops, laptops, mobile devices, networks, collaboration tools, productivity applications, and audiovisual systems. Diagnoses incidents, performs proactive maintenance, manages assets and ServiceNow requests, supports executive meetings and events, troubleshoots VPN and MDM access, and promotes security compliance. Coordinates escalations with service managers, vendors, internal teams, and security groups while delivering personalized, customer-focused technology assistance.

Make outbound prospecting calls and use sales tools to identify decision-makers, qualify leads, and schedule meetings for Account Executives. Manage inbound leads with marketing, meet monthly opportunity quotas, and use Outreach/ZoomInfo/LinkedIn to build pipeline and engage executives. Opportunity for growth into Account Executive roles.

Manage assigned customer accounts and support Account Executives across pre- and post-sale activities. Drive sales opportunities through lead generation, prospecting, account management, cold and warm calls, and quote management. Identify relevant technologies, present IT solutions, coordinate internal teams and external vendors, and provide responsive customer service. The role also requires pricing judgment, contract and compliance awareness, effective communication, and participation in IT sales training.

Designs, develops, and maintains scalable data pipelines, warehouses, lakes, and integrated analytics platforms using Kafka, Elastic, AWS, OpenShift, and related technologies. Optimizes ingestion, queries, indexing, storage, and cluster performance while automating ETL/ELT, validation, monitoring, and CI/CD processes. Supports Kibana dashboards and visualizations, troubleshoots platform issues, documents architectures and procedures, and collaborates with analysts and engineering stakeholders. The role supports DISA at Scott Air Force Base and requires DoD security compliance.

Designs and maintains data infrastructure, transformation pipelines, and reusable analytics assets for DISA. Gathers and validates structured and unstructured data, analyzes trends, and creates Kibana dashboards, reports, and visualizations. Translates findings into recommendations, documents data models and workflows, and collaborates with engineers, analysts, and stakeholders. The role requires Elastic Stack expertise, cloud and big data experience, DevOps and Kubernetes familiarity, network knowledge, Agile practices, U.S. citizenship, an active DoD Secret clearance, and Security+ certification.

The Account Executive will drive growth by managing a sales territory, developing strategies, building relationships, and delivering IT solutions to federal clients.

The Account Executive will develop sales strategies, manage a dedicated territory, build relationships, and drive revenue for IT solutions.

Leads Azure, AWS, and hybrid cloud deployment, migration, modernization, networking, security, automation, governance, backup, and disaster recovery projects. Designs highly available cloud architectures, implements Infrastructure as Code, supports virtual desktop environments, assesses customer readiness, and develops migration roadmaps. Provides technical leadership, mentoring, escalation support, architecture review participation, and customer advisory services.

Generate qualified sales opportunities by prospecting via phone, email, LinkedIn and sales tools (Outreach, ZoomInfo). Qualify leads, set meetings for Account Executives, hit monthly quotas, collaborate with sales and marketing, and manage inbound leads and pipeline.

Administer and maintain hybrid infrastructure including Windows Server, Microsoft 365, Active Directory/Entra ID, Nutanix, Azure/AWS, backup/disaster recovery, and endpoint management. Monitor performance, implement security controls, support incident/change management, provide Tier II/III escalation, create documentation, assist with automation and on-call/after-hours support, and collaborate with engineering, security, and service desk teams to ensure availability, compliance, and operational efficiency.