Top Tech Jobs & Startup Jobs

Lead technical engagement and long-term success for a portfolio of customers by architecting and implementing observability solutions. Provide troubleshooting, technical reviews, RCA, enablement, training, and documentation. Collaborate with Engagement Managers, Product, and Engineering to drive adoption, optimize cost, and influence product roadmap. Serve as the customer27s technical owner across onboarding, lifecycle management, and strategic observability maturity planning.

Manage Grafana's bare-metal to Kubernetes stack: provision physical resources, operate Kubernetes control planes, manage networking, scheduling and autoscaling, maintain Crossplane and Terraform modules, collaborate with application teams, participate in on-call, and improve platform reliability and performance.

Build and operate Grafana Labs' bare-metal platform: provision storage, networking and Kubernetes clusters outside public cloud; manage cluster networking, scheduling and autoscaling; maintain Crossplane compositions and Terraform modules; collaborate with application teams and participate in on-call support.

Own technical success for a portfolio of customers by architecting observability solutions, guiding implementation and onboarding, conducting health checks and training, troubleshooting issues, driving adoption and ROI, and representing customer needs to product and engineering teams.

Partner with Sales as a technical pre-sales expert to demo and evaluate Grafana Cloud solutions, close complex opportunities, deliver presentations and enablement, gather customer feedback for product teams, and create documentation and enablement content. Engage with customers to design observability solutions and drive technical adoption.

Lead technical pre-sales engagements for Grafana Cloud: demo, evaluate, and design observability solutions; partner with sales to close complex deals; create enablement content; gather customer feedback for product teams. Serve Arabic-speaking customers in Spain and act as a bridge between customers, sales, and engineering.

Design, build and operate Grafana Labs' bare-metal to Kubernetes platform: provision storage, networking and clusters; manage cluster networking, scheduling and autoscaling; maintain Crossplane compositions and Terraform modules; support users and run on-call duties to ensure reliability, performance, and scalability of platform infrastructure.

Lead architecture and multi-quarter initiatives for Tempo, a distributed tracing backend. Own ingestion, storage, query, and metrics generation, drive operational excellence and SLO outcomes, design APIs for human and agent consumption, mentor engineers, participate in on-call and incident response, partner with product and sibling teams, and contribute to the open-source project.

Lead architecture and multi-quarter initiatives for Tempo, Grafana's distributed tracing backend. Own ingestion, storage, query, APIs, and operational SLOs; mentor engineers, participate in on-call, collaborate with product and sibling teams, and contribute to the open-source project to improve performance, scalability, and AI/agent-friendly interfaces.

Lead architecture and multi-quarter initiatives for Tempo (ingestion, storage, query, metrics). Drive performance, autoscaling, API design, operational excellence, on-call ownership, cross-team partnership, mentoring, and open-source contributions to evolve Tempo into a scalable platform for Grafana products and AI-driven workflows.