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Own technical success for a portfolio of Grafana customers by designing observability architectures, guiding implementation and adoption, troubleshooting complex issues, conducting technical reviews, and developing customer roadmaps. Build strategic relationships with engineers and architects, deliver training and documentation, identify optimization and expansion opportunities, represent customer needs internally, and collaborate with account, engineering, and product teams.

Manage and grow a regional team of Solutions Engineers supporting major accounts. Recruit, coach, and develop presales talent while serving as a player-coach and executive sponsor for key customers. Partner with sales, marketing, customer experience, product management, and engineering to drive pipeline, adoption, technical validation, and customer success. Own regional planning, team performance, account programs, and quarterly financial targets while influencing product strategy through customer feedback.

Engage with inbound users and prospects, conduct proactive outreach to target accounts, research and personalize messaging, manage leads in Salesforce and Grafana dashboards, conduct discovery conversations, meet pipeline targets, and collaborate with sales and marketing. The role requires Hindi and English fluency, strong communication and organization, resourcefulness, coachability, and technical curiosity.

Prospect within and expand existing customer accounts across the West region. Manage the full consultative sales cycle, including prospecting, demos, proofs of concept, proposals, negotiations, account management, quoting, order processing, and customer requests. Meet quarterly and annual sales targets, maintain forecasts and customer data, manage the Salesforce pipeline, and communicate the value of Grafana Cloud and Grafana Enterprise.

Build and operate control-plane services and reconciliation systems to manage Grafana Cloud stacks. Ensure stack lifecycle reliability, automate provisioning and rollouts, support regional and cluster expansions, improve incident response and recovery, and collaborate with product, infrastructure, and support teams. Own production behavior, runbooks, alerts, and participate in on-call rotation.

Build and operate control-plane services to create, configure, reconcile, migrate, and operate Grafana Cloud stacks at scale. Implement reconciliation systems, manage rollout mechanisms, improve operational reliability, collaborate cross-functionally, participate in on-call and incident response, and own production behavior and tooling for stack lifecycle workflows.

Build and operate control-plane services that manage Grafana Cloud stacks at scale. Design reconciliation systems, manage rollouts, support region/cluster launches, improve incident response, collaborate cross-team, and own production behavior, runbooks, dashboards, and recovery procedures for stack lifecycle and configuration.

Responsible for prospecting, qualifying, and closing net-new enterprise customers across the West. Manage full sales cycle including demos, proofs of concept, proposals, and negotiations. Maintain pipeline and forecasts in Salesforce, articulate product value, support trials, and hand off customers to Customer Success while meeting quarterly and annual sales targets.

Lead and mentor Growth Account Executives across the West US to drive pipeline and revenue, establish territories and quotas, close complex enterprise deals, build long-term strategic customer relationships, and partner cross-functionally to execute sales strategy.

Build and operate control-plane services and reconciliation systems for Grafana Cloud stacks. Design scalable, reliable backend microservices, improve rollout and recovery paths, support regional rollouts, collaborate across teams, participate in incident response and OnCall, and contribute to roadmap and operations improvements.