Handle inbound/outbound client, broker, and partner calls; provide accurate ETAs; follow SOPs; coordinate with leadership and dispatch; document interactions in CRM; escalate critical issues; and identify trends and process improvements to ensure timely, high-quality support.

As a Software Engineer, you will develop and maintain APIs and mobile app features, collaborate with teams, manage databases, and ensure application quality.

Coordinate and optimize market operations across onboarding, dispatch, scheduling, on-time performance, routing, or general market support. Own daily and weekly targets, make operational decisions, maintain driver and trip records, improve procedures, and cross-train. Work US hours remotely and use AI-assisted tools and spreadsheets to ensure trips are assigned and completed on time.