Top Tech Jobs & Startup Jobs

Document, map, and maintain SOPs and knowledge base content to improve operational efficiency. Coordinate with stakeholders to validate and implement process changes, monitor content usage and feedback, and create user-friendly formats and training materials. Research fintech best practices and ensure documentation accessibility and clarity.

Creates live dashboards and analyzes data to identify customer experience insights and trends across business lines. Applies continuous improvement and Lean Six Sigma methodologies to reduce costs and improve CX. Collaborates with product, HR, and customer experience stakeholders to resolve bottlenecks. Requires SQL and Python proficiency, data analysis and flow-diagram experience, and strong communication skills.

Own PayJoy’s global sales operations model, efficiency metrics, processes, tooling, and enablement programs across markets. Partner with the Tools & Metrics team to scale analytics, automation, CRM, and compensation platforms. Track targets, forecasting, commissions, and performance; support Country Managers in turning analysis into executed initiatives. Set the roadmap and prioritize initiatives that improve sales productivity and standardize measurement globally.

Manage the global warranties function, standardizing processes across regions and leading continuous improvement initiatives. The role oversees supervisors, analysts, and BPO partners; identifies operational bottlenecks and risks; improves customer experience and P&L performance; and establishes KPIs and OKRs. Candidates should bring fintech, banking, customer experience, operations, product, or strategy experience, along with Lean Six Sigma knowledge and strong English proficiency.

Resolves complex customer-facing technical issues, investigates recurring incidents, identifies software and infrastructure defects, and partners with Product and Engineering on fixes. Maintains support data and ticket quality, manages backlog health, and develops documentation and training for second-level support teams. Uses log analysis, diagnostics, SQL queries, ITSM tools, and scripting to improve issue resolution and product support visibility.

Leads PayJoy’s national commercial expansion strategy, overseeing strategic projects, growth plans, KPIs, P&L outcomes, and cross-functional execution. Manages flagship initiatives from strategy through delivery, develops high-performing sales teams, governs partner and vendor relationships, mitigates risks, and reports performance to senior leadership. The role also drives marketing and sales initiatives, builds strategic accounts, and uses market and performance data to support commercial decisions and revenue growth.

Develops and executes sales enablement strategies for internal sales teams and external clerks. Provides training, coaching, product education, and competitive intelligence to improve sales productivity and funnel performance. Measures productivity, satisfaction, and enablement effectiveness; reports trends and A/B test results to senior management. Partners with Marketing and Product to align messaging, training materials, and product communication.

Drives sales growth initiatives across PayJoy’s Philippines merchant network. Responsibilities include improving field execution systems, expanding merchant partnerships, analyzing city and merchant performance, increasing store originations, leading cross-functional programs, and developing scalable playbooks, operating cadences, and SOPs. The role coordinates field and central teams to translate strategy into measurable execution improvements and supports geographic expansion, merchant acquisition, and productivity growth.

Design and govern scalable data architecture for Global Customer Support analytics, including Bronze/Silver/Gold layers, dimensional models, semantic layers, KPI frameworks, governance, integrations, and high-volume data pipelines. The role partners with Data Engineering, Security, Platform, vendors, and business stakeholders to ensure reliable, traceable, performant analytical data solutions using Databricks and dbt. AI-oriented data architecture, MLOps modeling, and advanced analytics experience are desirable.

Supports the General Counsel and legal team with corporate governance, compliance, IPO readiness, and transaction activities. Responsibilities include managing corporate calendars, filings, entity records, board materials, data rooms, due diligence, closing checklists, post-closing deliverables, contract lifecycle management, and e-billing processes. The role requires strong organization, attention to detail, confidentiality, and coordination with counsel, auditors, underwriters, and corporate service providers.