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Provides advanced technical support for Salesforce-based SaaS applications, resolving complex configuration, data, integration, security, and platform issues. Owns customer escalations, conducts root cause analyses, leads upgrades and release validation, creates technical documentation, and drives process improvements. The role serves as a technical customer contact, collaborates with product and operations teams, supports global customers, and mentors junior engineers.

The Regional Sales Manager will prospect and close new business, manage accounts, run meetings, and achieve sales quotas in the Life Sciences sector.

Create and support web-based, in-app learning content and simulations using Ngage/Pendo and Parta.io. Facilitate customer learning sessions, apply web/UX design principles, produce documentation, troubleshoot product learning issues, and assist with admin and project tracking under mentorship.

Manage and grow a portfolio of enterprise accounts within Model N's Top 100, lead complex SaaS sales cycles, drive cross-sell/upsell and renewals, build executive relationships, collaborate with internal teams, maintain Salesforce pipeline, and meet/exceed ARR and funnel targets.