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Supports sales and customer success enablement through onboarding curricula, training delivery, sales collateral, RFI/RFP responses, demo environments, and content management. Translates healthcare revenue cycle concepts into persuasive client-ready materials, maintains enablement libraries, trains teams on products and tools, and identifies AI and automation opportunities. The role requires strong writing, healthcare RCM knowledge, project management, and comfort with Salesforce, LMS platforms, and enablement tools.

Leads post-sale customer success for strategic healthcare accounts, overseeing onboarding, implementation, integrations, adoption, retention, and expansion. Manages customer relationships, account plans, upsell opportunities, project schedules, risk mitigation, and cross-functional collaboration with Product, Engineering, Marketing, operations, and technology partners. Requires healthcare revenue-cycle expertise, strong executive communication, analytical problem-solving, and the ability to explain technical and financial value to healthcare clients.

The Business Intelligence Analyst collects, analyzes, and reports business data; develops dashboards, MIS reports, performance metrics, and department-wide data systems. The role translates stakeholder requirements into reporting deliverables, identifies data quality issues and business trends, and communicates insights to management. The analyst supports marketing, sales, finance, and other departments through SQL-based analysis, data profiling, and business intelligence tools.

The AVP of Business Development is responsible for acquiring new enterprise clients, leading the sales cycle for revenue cycle management opportunities, and establishing long-term partnerships with key decision-makers in healthcare organizations.

The Senior Director of Business Development is responsible for driving net-new revenue growth in enterprise healthcare sales, focusing on acquiring new clients and building strategic relationships.

Lead product vision, roadmap, and delivery for mid-cycle and backend RCM solutions (coding, billing, payment posting, AR/denials, analytics). Build and manage product teams, partner with global engineering and data teams, translate customer needs into requirements, and drive AI/automation-enabled innovations to improve RCM efficiency and financial outcomes.

Serve as the primary strategic partner for a portfolio of prior authorization customers, driving onboarding, adoption, satisfaction, and retention. Monitor customer health, conduct business reviews, recommend data-driven workflow improvements, coordinate cross-functional teams, and identify expansion opportunities to maximize client value and outcomes.