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The VP of Platform Engineering will lead a global software engineering team focusing on developing and maintaining innovative platforms. Responsibilities include ensuring adherence to engineering best practices, leading cross-functional teams, and driving commitments supporting technology and business operations.

The Senior Change Management Analyst will develop and execute change management strategies, facilitate training sessions, and create assessments to support organizational transformations. The role involves collaboration with stakeholders to promote change adoption, managing communications, and providing regular updates to leadership about progress and challenges.

The Verification Specialist assists providers by verifying registration and enrollment requests, conducts data entry, collects information from clients, and responds to inquiries about Zelis products and services while ensuring client privacy and standards are met.

The Supervisor, Client Experience manages Customer Care Specialists in the Contact Center, ensuring quality standards and adequate call coverage while enhancing customer service and savings retention. Responsibilities include training team members, managing operations, ensuring performance goals are met, resolving inquiries, and developing uniform processes. The role requires compliance with HIPAA regulations and involvement in hiring and payroll responsibilities.

The Provider Engagement Representative builds and maintains relationships with clients, ensures smooth payment processing, assists providers with credit card payments and enrollments in electronic payment solutions, and promotes the Zelis Provider Portal. This role requires excellent customer service skills and technical proficiency with computer systems.

The Supervisor, Document Retrieval manages the Document Retrieval I team, overseeing the request and retrieval of medical billing documents. Responsibilities include team management, training, monitoring performance and quality of work, conducting audits, maintaining inventory assignments, and participating in process improvement initiatives. The role requires interactions with leadership and collaboration with other business leaders to resolve issues and establish workflow efficiencies.

The Experience Design Manager will drive customer-centric initiatives for Zelis Payments, managing multiple projects by utilizing customer and business data to optimize payer journeys. Responsibilities include translating insights into requirements, tracking project plans, and collaborating with stakeholders on rollout strategies.