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Supervise a 10–20-person healthcare BPO team, monitor KPIs, coach employees, manage schedules and escalations, enforce HIPAA and client compliance requirements, coordinate training, produce performance reports, and implement process improvements.

Lead end-to-end accounts receivable activities, including collections, cash receipts, cash application, reconciliations, refunds, subscription management, pricing updates, patient claim submissions, and reserve write-offs. The role supports order-to-cash optimization, accurate financial documentation, dispute resolution, audit compliance, and cross-functional coordination with Finance, Legal, Sales Operations, and Customer Success teams.

Perform healthcare data entry, validation, database maintenance, and quality checks while ensuring HIPAA-related compliance and data integrity. The role supports process analysis, operational efficiency, productivity targets, and continuous improvement. Candidates must communicate effectively, work across shifts in a fast-paced office environment, and maintain accuracy under pressure while processing healthcare information.

Performs accurate healthcare data entry, validation, database maintenance, and process analysis while ensuring data integrity, HIPAA-related compliance, and productivity targets. The role supports operational efficiency, monitors quality and performance KPIs, applies process knowledge, and works effectively across shifts in a fast-paced office environment.

Performs accurate healthcare data entry, validation, database maintenance, and compliance checks to preserve data integrity. The role supports process improvement, productivity targets, and operational efficiency while working across shifts in a fast-paced environment. Responsibilities include analyzing and refining data processes, meeting accuracy standards, collaborating with team members, and staying current with healthcare requirements and organizational policies.

Supervise and coach a frontline team (10-20) in a healthcare BPO, monitor KPIs (AHT, CSAT, FCR, QA), ensure regulatory compliance (HIPAA), manage schedules, resolve escalations, run reporting, and drive process improvements and training initiatives.