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Provides remote technical support for pharmacy systems, proprietary software, hardware, peripherals, databases, reports, and networking issues. Troubleshoots customer problems, monitors system performance, manages support tickets, documents resolutions, recommends workflow improvements, and coordinates field technicians and parts shipments. The role requires strong customer communication, multitasking, SQL and Windows troubleshooting skills, remote-support tool proficiency, reliable attendance, and occasional air or automobile travel.