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Develop and execute regional customer retention, growth, and acquisition strategies for assigned laboratory markets. Build relationships with existing, at-risk, and prospective customers; identify expansion opportunities; manage sales territories and pipelines; and collaborate with service, operations, marketing, and customer service teams. Use Salesforce to track activities, analyze performance, maintain data quality, and report on sales opportunities. Regular regional travel and occasional national travel are required.

Provides regional technical support for calibration laboratories by evaluating service feasibility, quotations, capability, pricing, standard times, accreditation requirements, and technical cost models. Partners with laboratory, sales, quality, and metrology teams to resolve complex issues, assess capability expansion, improve routing and profitability, support audits, and guide equipment investments and service transitions. Also supports employee training, development plans, and performance reviews.

Coordinates nationwide field calibration services for strategic customers, including contract renewals, scheduling, quotations, billing, vendor relationships, and customer communications. Maintains ERP, CRM, scheduling, and job-management systems while supporting sales cadence, cross-functional service delivery, and process improvement. The role requires project management, client-facing revenue experience, Salesforce expertise, and coordination of remote technical workforces.

Manages assigned customer accounts to retain and grow revenue through relationship building, customer needs analysis, personalized engagement, and cross-selling service channels. Responsibilities include developing account strategies, addressing customer concerns, analyzing account data, tracking activities in Salesforce, improving customer experience, collaborating cross-functionally, reporting performance, and supporting team goals. Regional and occasional company-related travel may be required.

Leads enterprise sales and strategic business development by creating net-new opportunities, expanding complex multi-site accounts, engaging executives, and selling technical service solutions. Develops account plans, business cases, proposals, pricing strategies, and forecasts; coordinates cross-functional teams through contract award and implementation handoff. Requires consultative selling, commercial acumen, executive communication, and experience navigating regulated or technically complex environments.

Develop and maintain automated calibration systems using LabVIEW, integrating NI hardware and third-party instrumentation. Build automated test procedures, user interfaces, data management solutions, and measurement workflows. Collaborate with metrology teams to align procedures with calibration standards and uncertainty requirements. Troubleshoot software, hardware, and procedure issues; document systems; train users; and communicate technical solutions to customers and stakeholders.

Drives sales and business development for biomedical products and calibration services within an assigned territory. Responsibilities include developing sales plans, acquiring and retaining customers, managing client relationships, providing technical product knowledge, preparing quotes and proposals, coordinating product and service delivery, maintaining CRM records, and reporting performance. The representative also attends trade shows, client meetings, and field visits while supporting customer satisfaction and revenue growth.

Supports clients with CMMS implementation, migration, optimization, and end-user assistance. Responsibilities include verifying equipment data, cleansing and entering records, analyzing data with BI tools, maintaining asset information, tracking requests and KPIs, preparing project reports, and communicating project updates. The role is primarily on-site with occasional travel up to 25%.

Supports client CMMS projects through equipment data verification, data cleansing, migration, system entry, and technical reviews. Provides end-user support, maintains asset records, tracks requests, and contributes to KPI reporting and business intelligence analysis. Collaborates with stakeholders, prepares project status updates, communicates delays, and assists with optimization initiatives. The role is primarily on-site with travel of up to 25%.