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The Customer Success Manager acts as a consultative partner for Otolaryngology clients, ensuring retention and advocacy through engagement and adoption of the company's SaaS cloud platform. The role involves tracking success metrics, addressing customer issues, and identifying upsell opportunities, while maintaining communication with clients and internal stakeholders.

The Support Specialist I will provide exceptional client support by identifying needs, troubleshooting software issues, and communicating effectively across teams to ensure client satisfaction. This role involves managing a high volume of inbound calls and requires experience in evaluating and resolving customer software application issues, particularly in a healthcare setting.

The Senior Software Engineer will design, develop, document, unit test, and debug software systems using Java and related technologies, while providing support for various components and maintaining high code quality. They will participate in technical design decisions and work collaboratively to ensure project goals are met.

The Senior Customer Success Manager will act as a consultative partner to clients, responsible for retention, expansion, and advocacy. This role involves understanding client goals, providing product training, identifying upsell opportunities, and ensuring the effective use of the product through metrics tracking and regular communication.

As a Technical Program Manager, you will manage Agile software development projects, improve scrum processes, and coordinate release management. Responsibilities include leading teams, managing scope, collaborating with cross-functional teams, and facilitating effective communication to ensure project goals are met successfully.

Join ModMed’s Product Development Team in shaping the future of healthcare through innovative cloud-based technology solutions. Engage in high-impact software architecture, engineering, and DevSecOps roles, collaborating with talented peers, while contributing to the ongoing transformation of healthcare practices.

The Product Marketing Manager will develop and execute product marketing plans, lead product launches, create sales enablement materials, and analyze market trends to support ModMed's marketing strategies in the healthcare IT sector.